Support Technician

Description

Job Summary: We are seeking a BackOffice Analyst to interact with internal customers, handle spreadsheets, organize documents, and analyze service tickets, ensuring timely delivery and information validation. Key Highlights: 1. Interaction with internal customers for commercial activities 2. Responsible for document organization and data control 3. Support for new employees We have been consolidating our presence in the market since 2011 as a company specialized in IT solutions, offering End User Support and Professional Services. We are further expanding our market presence, with over 70 professionals distributed across various regions of the country, serving 100% of the national territory. Currently, we are recognized for the quality of our services, supporting major market players and large IT clients such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. **Interested? Check out the opportunity we are offering:** BackOffice Analyst – Service Provider **Opportunity Type:** Exclusively for professionals operating under their own legal entity (PJ). **Work Model:** On-site support for a 3AM IT client. **Duration:** Indefinite **Working Hours:** Business hours Centro, Campinas \- SP **Responsibilities and Duties:** * Interaction with internal customers (commercial area) to finalize tasks; * Handling spreadsheets and entering information into corporate systems. * Responsible for document organization, data control, updating records, and analyzing service tickets to ensure deadline compliance. * Documentation review; * Ensuring information validation and supporting new employees; * Use of Microsoft Office Suite as the primary work tool. **Qualifications and Requirements:** * High school diploma or currently pursuing higher education. * Experience in administrative routines, BackOffice operations, and customer support for problem resolution. Hard Skills * Proficiency in microcomputer usage * Proficiency in Microsoft Office Suite * Analytical mindset to assess problems and propose solutions Soft Skills * Ability to work under pressure * Strong interpersonal skills * Empathy * Proactivity * Determination * Commitment * Responsibility * Additional Information: **Working Hours:** 9:00 AM to 6:00 PM, Monday to Friday IMMEDIATE START. INDEFINITE TERM. **Compensation:** BRL 2\.500,00 per business day of the month, inclusive of transportation and meal expenses, with no additional reimbursement. Payment is calculated based on actual business days worked; absences and tardiness will be deducted. Are you interested in proceeding? **Minimum Education Level:** Technical Course