**Who are we?** AMLabs has been transforming self-service in convenience stores into a seamless and intuitive experience since 2011\. We are at the heart of innovation in payment and management solutions, dedicated to simplifying the operations of autonomous convenience stores. Our commitment is to ease \- for both managers and consumers alike. By combining technology and innovation, AMLabs is more than a supplier; we are partners on your path to success! \#GrowingWithYou **Who are we looking for?** We seek professionals eager to grow within a dynamic environment offering abundant opportunities. Like us, we expect candidates to possess: * Process-oriented mindset * Proactivity and problem-solving ability * Customer focus * Professionalism **As a Junior Customer Technical Support Analyst, you will be responsible for:** * Providing customer support via online chat and delivering technical support for our services to customers. * Acting as an intermediary between different departments, promoting collaboration and implementing improvements focused on customer experience. * Controlling and monitoring all support protocols to ensure process compliance and efficiency. * Identifying and resolving conflicts, adopting a proactive approach to guarantee customer satisfaction. * Analyzing and suggesting improvements to existing processes to optimize operations and enhance support quality. **What you need to have:** * Prior experience with technical support and/or Help Desk, ERP software, and electronic equipment is desirable. * Currently pursuing technical or higher education is desirable. * Familiarity with customer service management tools. **Work model** * Hybrid **Hiring region** Metropolitan region of Campinas/SP. **As an \#AMLaber, you will enjoy the following benefits:** Eligible position for the Partnership Program: At AMLabs, outstanding employees have the opportunity to become company partners, sharing in business results and growth. Flash Benefits Meal Voucher: More than a benefit \- it's an incentive. Our meal voucher is attractive and flexible, allowing you to use it however you prefer. Flash Benefits Mobility Allowance or Commuter Pass: To help us meet at AMLabs Tower on in-person days. Health, Dental, and Life Insurance Plans: So you can take care of yourself without worry — full coverage with zero payroll deduction. Recognition Program: We grow together! Therefore, we offer biannual awards based on impact generated on the company’s cash flow and alignment with our culture. For parents and children: Daycare or babysitter allowance to care for your most precious asset. Gympass: To enable you to exercise and maintain your physical health at various gyms, wherever you are. Oh, and we partner with SESC — you and your family can enjoy gyms, holiday resorts, concerts, movies, and more, all at highly affordable prices. Spaces for Integration and Connection: We believe great ideas emerge from meaningful shared moments! That’s why at AMLabs Tower you’ll find specially designed spaces to strengthen our culture and foster idea exchange, such as: A decompression area with bean bags and video games, billiards table, ping-pong table, and foosball table.
João Silva
Indeed · HR
João Silva
Indeed · HR
