***Payroll Analyst (Support Role)*** *Are you looking to advance your career in Accounting and Tax within a technology industry leader? Join us!* Thomson Reuters combines human expertise, technology, and intelligence to deliver trusted answers that help professionals make confident decisions and better manage their businesses. We help reinvent how professionals work—our team of experts brings together information, innovation, and insight to unravel complex situations across Tax, International Trade, Accounting, and Legal markets, supporting our customers in decision-making. **About the Role** In this opportunity, as a ***Support Analyst – Payroll***, you will be responsible for delivering exceptional technical support to customers using the **Payroll** modules of the Domínio system. Your key responsibilities include: * Providing functional support via phone, ensuring clear, empathetic, and efficient service. * Clarifying customer questions and providing confident guidance to foster a positive experience. * Focusing on problem resolution and continuous improvement of service delivery. * Understanding the customer journey and directing customers according to their specific needs. * Acting as an intermediary for adjustment and correction requests with Product teams. * Promoting Thomson Reuters’ values and behaviors daily. * Staying consistently updated on offered solutions and current payroll legislation. **About You** For this role, we seek professionals with the following Skills & Experience: * Bachelor’s degree completed or in progress in **Accounting, Human Resources, Business Administration**, or related fields. *Candidates without a degree are also welcome—if selected through the hiring process, they will be hired as Technicians.* * Experience in Customer Service. * Ability to work effectively with goals and a results-oriented mindset. * Adaptability to structured processes and organized routines. * Strong communication skills, empathy, and ability to collaborate in a team. Desirable: * Prior experience in **Payroll**. * Prior experience with the Domínio solution. #LI-EG2 **What We Offer You** * **Hybrid Work Model:** We adopt a flexible hybrid workplace (2–3 days per week in the office, depending on the role) for office-based positions, ensuring an integrated and consistent experience both digitally and in person. * **Flexibility and Work–Life Balance:** "Flex My Way" comprises a set of policies designed to ease the management of personal and professional responsibilities—whether caring for family, participating in community activities, or dedicating time to rest and personal renewal. These policies are grounded in our flexible work approach, enabling employees to work from anywhere for up to 8 weeks per year, thus achieving an ideal balance between work and personal commitments. * **Professional Development and Growth:** We foster a culture of continuous learning and skill development, preparing our talent to meet future challenges and deliver real-world solutions. Our "Grow My Way" program and skills-focused approach ensure you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. * **Competitive Industry Benefits:** We offer comprehensive benefit plans, including medical and dental coverage, two corporate mental health holidays, performance-based incentive programs, and resources supporting mental, physical, and financial well-being. * **Culture:** Globally recognized for inclusion and belonging, flexibility, and work–life balance. We live our values: obsession with our customers, competing to win, challenging (your/our) thinking, acting fast and learning fast, and being stronger together. * **Social Impact:** Make an impact in your community through our Social Impact Institute. We provide all employees with two paid volunteer days annually and opportunities to engage in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. * **Making a Real Impact on the World:** We are among the few global companies helping our customers pursue justice, truth, and transparency. Working alongside the professionals and institutions we serve, we contribute to upholding the rule of law, fostering trade, detecting offenders, reporting facts, and delivering reliable, impartial information to people worldwide. 
 **Who We Are** Thomson Reuters lights the way forward by bringing together trusted content and the technology people and organizations need to make the right decisions. We serve professionals in legal, tax, accounting, compliance, government, and media sectors. Our products combine highly specialized software and information to empower professionals with the data, intelligence, and solutions needed to make informed decisions and help institutions pursue justice, truth, and transparency. The Reuters News Agency, part of Thomson Reuters, is a global leader in journalism and trusted news. We rely on the talent of 26,000 employees across more than 70 countries, where everyone has the opportunity to contribute and grow professionally within flexible working environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we remain committed to pursuing them. Interested? Join our team and help shape the industries driving societal progress. As a global company, we rely on the unique knowledge, perspectives, and experiences of all our employees to achieve our business objectives. To ensure we can do so, we seek talented and qualified employees across all our operations worldwide—regardless of race, color, sex/gender—including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizenship status, or any other classification protected by applicable law. Additionally, we provide accessibility accommodations for individuals with disabilities and for those with sincerely held religious beliefs, in accordance with applicable law. You can find more information about how to request an accommodation here. Learn how to protect yourself from fraudulent job postings here. For more information about Thomson Reuters, visit our website at thomsonreuters.com