Junior Customer Success Analyst

Description

Job Summary: Support customer portfolio management by monitoring the customer journey and ensuring proper use of CPFL's products and services. Key Highlights: 1. A solid environment to grow with confidence 2. Security to evolve and space to build a purpose-driven future 3. Values diversity and an inclusive culture **Your future deserves this energy!** **We believe the energy you invest in your career deserves a return.** **That’s why we recognize our people’s dedication and are always seeking those who want to make a difference and build a prosperous, secure career path.** **At CPFL, you’ll find a solid environment to grow with confidence, security to evolve, and space to build a purpose-driven future.** **Junior Customer Success Analyst** Work model: 100% on-site in Campinas/SP. Company: CPFL Total Serv Adm Ltda. **Prerequisites:** * Bachelor’s degree completed, preferably in marketing, advertising, or communications; * Ability to prepare simple follow-up reports; * Proficiency in Microsoft Office tools; * Basic knowledge of customer performance indicators; * Availability for 100% on-site work in Campinas. **Brief Description:** Support customer portfolio management by monitoring the customer journey and ensuring proper use of CPFL's products and services. **Your day-to-day responsibilities:** * Support customer portfolio management by monitoring the customer journey and ensuring proper use of CPFL's products and services; * Conduct onboarding activities and initial training sessions with customers, ensuring understanding of features and benefits of contracted solutions; * Monitor basic customer satisfaction and engagement indicators, flagging potential churn (cancellation) risks or dissatisfaction to the senior team. * Assist in collecting and consolidating customer feedback, contributing insights for continuous improvements in products, services, and processes; * Support preparation of simple reports tracking portfolio performance, providing inputs for internal and external meetings; * Conduct regular outreach to customers to clarify doubts, guide service usage, and reinforce key benefits of offered solutions; * Collaborate with internal departments (Commercial, Products, and Information Technology \- IT) to route customer requests, ensuring efficient service delivery; * Track resolution of operational issues reported by customers, performing follow\-up until final resolution. **What we offer:** * **Transportation Allowance;** * **Meal Voucher;** * **Food Allowance;** * **Medical Assistance;** * **Dental Assistance;** * **6-month maternity leave and 20-day paternity leave** * **Childcare Assistance (subject to eligibility rules);** * **Life Insurance;** * **Profit Sharing Plan (PLR);** * **Wellhub;** * **“Fale Comigo” Program (free, confidential telephone-based support for psychological, legal, financial, and social assistance).** **Learn more about us:** **We operate in Brazil’s electric power sector and have a solid history dating back to 1912, contributing to the development of cities and states we serve through solutions in generation, transmission, distribution, energy trading, and service provision.** **Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership position in Brazil’s power sector.** **Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people via our efficient service network.** **We believe diverse teams and an inclusive environment for all people are essential to the sustainability of innovative, customer-focused organizations; therefore, we value diversity and guide our actions to ensure an inclusive culture and equal opportunities for everyone.** **Want to learn more about CPFL Group? Visit:** **https://www.grupocpfl.com.br/**