Description
Human Resources Consulting is seeking a Support Analyst in Americana.
Pense Com is a company specialized in digital marketing solutions and strategic consulting. It offers services that help companies optimize their online presence and achieve their business goals.
**Responsibilities:**
Perform initial triage of incoming calls. Document incidents and record applied solutions. Resolve simple problems and guide customers on correct system usage. Escalate more complex cases to the next level of support (N2\). Deliver agile, courteous, and efficient service, ensuring customer satisfaction.
Previous experience as a Technical Support Specialist, Help Desk Analyst, Support Technician, or Support Consultant may indicate alignment with some of the activities in this position.
High school diploma required. Relevant experience required.
**Compensation and Benefits:**
* Salary: Salary range will be disclosed during the interview.
* Meal Voucher
* Fuel Allowance
* Parking
* Health Insurance
* Dental Insurance
* Daycare Assistance
**Additional Information:**
* Employment Type: Permanent \- On-site.
* Schedule: Full-time
* Working Hours: Monday to Friday, from 08:30 to 17:30\.