Description
Job Summary:
Responsible for customer service, recording requests, and tracking issues to ensure satisfaction, while maintaining updated records.
Key Highlights:
1. Customer service through various communication channels
2. Support to internal departments for handling customer requests
3. Ensure customer satisfaction in service delivery and maintain updated records
**Responsibilities**: Provide customer service via telephone, e\-mail, and other communication channels; Record and track requests, complaints, and inquiries; Support internal departments in handling customer requests; Monitor response deadlines and ensure customer satisfaction in service delivery; Maintain updated records and controls in the system
**Requirements**: Completed high school education. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Strong verbal and written communication skills, with ease in interacting with customers and teams.
**Preferred Qualifications**: Prior experience in Customer Service or Technical Support.
Employment Type: Full\-time, Direct Hire (CLT)
Compensation: R$1\.900,00 \- R$2\.000,00 per month
Benefits:
* Medical assistance
* Food basket
* Free parking
* Profit sharing
* Meal allowance
* Transportation allowance
Work Location: On\-site