Support

Description

Job Summary: A customer service professional who is agile in writing and possesses emotional intelligence to manage chat and influencer social media interactions while maintaining composure during high-volume periods. Key Highlights: 1. Personalized customer service on influencer social media platforms 2. Efficient management of high-volume requests with organization 3. Clear communication and consistent language standards If you are agile in writing, skilled at interacting with diverse personalities, and able to remain calm even on days with a high volume of messages, this position may be right for you. Here, you will be responsible for engaging with the public via chats and comments on influencers' social media platforms, ensuring clear, personalized, and brand-aligned communication. **Your Responsibilities:** * Respond to followers' questions via Instagram Direct; * Assist customers and handle requests on Telegram; * Identify and resolve bottlenecks in customer service; * Process refunds according to defined procedures; * Maintain consistent language standards and interaction quality; * Organize and prioritize tasks during high-volume message periods. **What We Expect From You:** * Experience in customer service, preferably online; * Strong written communication skills and typing clarity; * Organizational ability to manage multiple simultaneous conversations; * Emotional intelligence to handle objections and sensitive situations; * Accountability in adhering to processes and deadlines. * Knowledge of football is a plus