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Job Summary: We are seeking a proactive and committed professional to work on fiber optic network installation and maintenance, ensuring customer satisfaction and continuous improvement. Key Highlights: 1. Working on fiber optic network installation and maintenance 2. Focus on continuous improvement and customer success 3. Technical support and guidance to customers Description: The following requirements are needed for this position: * Minimum Education: Completed or currently pursuing high school education; * Basic knowledge of computer science and networking; * Valid driver's license (Category B); * Proactivity; Patience; Commitment; Desire for knowledge; * Skills in continuous improvement and process review; The following qualifications would be advantageous: * Experience in telecommunications or service industries. * Working on fiber optic installation and maintenance, FTTx, GPON; * Performing preventive and corrective maintenance to ensure fiber optic network availability per SLA; * Recording service requests in the ticketing system; * Escalating cases to second-level support when necessary; * Guiding and resolving customer inquiries regarding service usage; * Providing user training on system utilization; * Ensuring customer success and addressing specific service requirements; * Reporting operational failures and qualitative/quantitative performance indicators; 2511270202401768278
