RECEPTIONIST

Description

Job Summary: We are seeking a friendly and organized Receptionist for a high-end hotel focused on service excellence and guest experience. Key Highlights: 1. Work at a high-end hotel focused on service excellence. 2. Opportunity for professional development in a dynamic environment. 3. Flexible work schedule with intermittent employment contract and full labor rights. **Receptionist \| Intermittent Employment Contract** We are looking for a friendly, organized, and highly communicative Receptionist to join a hotel that values service excellence and guest experience. **Responsibilities:** * Perform check-in and check-out procedures, ensuring speed, courtesy, and accuracy of information. * Attend to guests in person, by phone, and via email, providing support and guidance regarding hotel services. * Register reservations, entries, and movements in the property management system. * Manage payments, billing, and guest account reconciliation. * Maintain an organized, welcoming reception area aligned with hotel standards. * Support interdepartmental communication (Housekeeping, Maintenance, F&B, and Events). * Record and report incidents, ensuring prompt resolution of requests. * Safeguard guest experience by acting with empathy, courtesy, and discretion. **Requirements:** * Completed high school education; technical or undergraduate degree in Hospitality, Tourism, Business Administration, or related fields is desirable. * Intermediate English proficiency is mandatory (additional languages are considered a plus). * Basic computer skills. * Strong verbal and written communication skills. * Organizational skills, attention to detail, and professional demeanor. * Availability to work on a 6x1 rotating schedule. **Preferred Qualifications:** * Experience in hospitality or bilingual customer service. * Familiarity with PMS systems (e.g., Desbravador, CMNet, TOTVS, or similar). * Proficiency in additional languages. **We Offer:** * Transportation allowance. * Structured work environment in a high-end hotel. * Professional development opportunities. * On-site meals. * Market-competitive benefits. * **50% discount at the Wellness Hub (Gym).** If you enjoy interacting with people, have a welcoming personality, and wish to work in a dynamic and professional environment, **this position is for you!** **Understanding the Intermittent Employment Contract:** Under this employment model, the employee works upon call, as required by the hotel, while maintaining formal registration under the Consolidated Labor Laws (CLT) and receiving proportional labor rights—including 13th salary, vacation pay, FGTS, and INSS contributions. Payment is issued at the end of each work period, based on actual hours worked, including applicable allowances and proportional benefits. At the hotel, calls typically occur weekly, enabling weekly payment. This arrangement offers flexibility for both the hotel and the employee, allowing them to balance other activities or personal commitments.