* Provide in-person and phone service for client accounts from Branches and Unimed National Central. **Responsibilities and duties** * Receive and evaluate requests for authorizations of consultations, exams, hospitalizations, extensions, requirements, and Unimed Transaction Protocol (PTU), complying with deadlines established by the National Exchange Manual. * Register beneficiary requests, such as general complaints, plan cancellation requests, and general inquiries (call recording, medical form, etc.), thereby complying with current legislation. * Record appointments and protocols according to script. * Arrange release and unblocking of service forms, meeting predefined quality standards for service and information registration. * Provide courteous, objective, and high-quality service, observing service time for recording consultations, information, or complaints, aiming for customer satisfaction. **Requirements and qualifications** * Pursuing higher education in Hospital Management, Administration, or related fields is desirable. * Experience in healthcare customer service. * Office suite proficiency. **Additional information** * Monday to Friday from 07:30 to 17:30 * On-site * Transportation allowance * Meal on site We are responsible for the national operation of health plans under the Unimed brand. We market corporate medical assistance with nationwide coverage, providing health and well-being to over 2 million lives. Focused on people and care, we constantly seek ways to strengthen relationships with our employees, beneficiaries, customers, and partners, delivering an ever-better experience for everyone. Unimed Nacional values and supports diversity. People with disabilities, racial and cultural diversity, religion, gender and gender identity, nationality, sexual orientations, or age are considered for all our positions, as we believe in the importance of cooperation, sharing ideas, and diverse perspectives. Everyone is welcome. **\#WeAreUnilovers \#Unimed**