Logistics Agent

Description

Job Summary: This professional will handle customer service, assisting in various stages such as registration updates, bill printing, clarification of inquiries, and delivery scheduling. Key Highlights: 1. Focus on customer satisfaction 2. Proactivity and sense of responsibility 3. Adaptability to change and new challenges Description: What You Need: * Completed high school education. * Proficiency in Microsoft Office suite. * Experience in customer service. * Experience in the logistics field. Who Inspires Us? Someone who believes in and identifies with our culture: * Enjoys delivering excellent service and prioritizes customer satisfaction. * Is proactive and possesses a strong sense of responsibility. * Brings ideas, takes initiative, and solves problems creatively. * Has an interest in technology and is always willing to learn. * Adapts easily to changes and new challenges. * Is organized and communicates clearly. Main Responsibilities: * Serve customers according to Cometa’s Service Standards; assist with registration updates and bill printing; clarify customer inquiries regarding consórcios (consortiums), cash sales, installment sales, financing, deliveries, and deadlines for both internal and external customers; * Schedule and support the technical delivery process; guide customers on vehicle usage, operation, warranties, and periodic maintenance; upload delivery photos and delivery terms into the system within 30 days; * Receive vehicle invoices and license plate documentation; verify stamp impressions, chassis numbers, and complete information in the Owner's Manual and Warranty Certificate prior to delivery; * Schedule and dispatch delivery terms to sales points (delivery). And other duties related to the role. 2511300202181232788