Job Summary: We are seeking a Customer Service Assistant who is passionate about people, customer-focused, and eager to make a difference in delivering an exceptional customer experience. Key Highlights: 1. Passion for people and excellence in customer service. 2. Customer focus and user experience orientation. 3. Essential support for operational efficiency and service quality. **Do you naturally love people and great service?** We seek someone passionate about people and committed to delivering an exceptional experience to our customers. If you are customer-focused and enjoy making a difference in day-to-day operations, this could be your opportunity to join our team as a Customer Service Assistant! **Key Responsibilities:** * Support the team in entering and updating operational information on customer portals, ensuring accuracy and timely completion. * Conduct simple follow-ups, as instructed, to update status with internal departments involved in processes. * Enter delivery slips, proof-of-delivery documents, and other relevant documents into internal systems and customer portals. * Assist in organizing, controlling, and archiving physical and digital documents, ensuring easy access and traceability of information. * Provide administrative support to customer service representatives, contributing to operational efficiency and service quality. * Support verification of operational information and documents, when required. * Maintain clear and organized communication with internal departments, adhering to established workflows and procedures. **Requirements:** * Completed high school education (enrollment in a higher education program in Logistics, Business Administration, or related fields is desirable); * Intermediate Microsoft Office proficiency (Excel, Word, Outlook); **What We Value:** * Clear and empathetic communication; * Agility and sense of urgency; * Proactivity and solution-oriented mindset; * Teamwork and cross-departmental collaboration. **What We Offer:** Meal Allowance Food Voucher Medical Assistance Dental Assistance Wellness Program (discounts at gyms) Life Insurance Partnerships with Universities and Language Schools; Birthday Day Off (a paid day off on your birthday). SESC Membership Transportation Voucher or Fuel Voucher **#joincostabrasil** =======================