Store Assistant and Customer Service - Maués

Description

Job Summary: The Store Assistant and Customer Service professional performs multifunctional duties, including greeting customers, supporting cashier operations, organizing the warehouse, and providing support to the Customer Service Center (CSC). Key Highlights: 1. Multifunctional and welcoming in-store performance 2. Focus on customer satisfaction and excellence in service 3. Opportunity for learning and knowledge sharing The Store Assistant and Customer Service professional performs multifunctional duties across Bemol stores, responsible for greeting customers, supporting cashier operations, organizing the warehouse, assisting with product deliveries, providing support to the Customer Service Center (CSC), and contributing to store efficiency and customer welcome. Their performance is guided by principles of integrity, empathy, respect, and commitment to excellence in service. Bemol is a retail services and products company whose main objective is to ensure customer satisfaction before, during, and after the sales process, while observing continuous improvement, applicable external legislation, and the organization’s cultural principles and values—namely Integrity, Respect, Economy, Energy, and Continuous Improvement. **Responsibilities and Duties** **At Bemol, you’ll delight customers by performing the activities described below:** * Conduct payment verification and registration processes for customers, operating the required systems to complete them; * Be responsible for received funds and documents; * Greet customers upon arrival, ensuring quality service and directing them to areas of interest within the store; * Assist in emergency and incident situations at the store; * Conduct inspections of store premises, aiding organizational tasks; * Record any irregularities occurring on company premises in the daily occurrence log and inform management or immediate supervisor; * Assist customers by providing information about products and services; * Support warehouse routines under supervision; * Actively collaborate with the team to achieve customer satisfaction; * Meet weekly performance targets; * Contribute to other activities aimed at achieving the store’s overall goals; * Learn extensively and share knowledge. **This position serves the following areas, according to customer needs:** * Cashier operations (Store, Lottery, Pharmacy, and Market); * Store reception; * Self-service; * Warehouse and product delivery to customers; Customer Service Assistant. * **Requirements and Qualifications** **It is important that you have!** Experience: No experience required Education: Completed High School or Undergraduate studies (in progress). Schedule: Availability to work on Saturdays, Sundays, and holidays. **We’d love it if you also have!** * Customer service knowledge; * Computer literacy; * Strong interpersonal communication skills. **Additional Information** **Stages:** * Registration; * HR Cultural Questionnaire; * Portuguese Language Test; * Mathematics Test; * Non-Verbal Intelligence Test; * Group Dynamics; * Interviews. *At Bemol, we respect individuality and strive to foster an inclusive culture that promotes equity and values diversity (e.g., gender, religion, persons with disabilities (PCD), LGBTQ+, race, and ethnicity). All our job openings uphold this commitment.* Bemol was founded on **August 13, 1942**, by brothers Samuel, Israel, and Saul Benchimol. In its early years, it operated in pharmaceuticals, later expanding into cereals, cement, and ultimately home appliances—the sector in which it operates today. Over time, Bemol has become a modern, agile company and a reference across nearly all segments it serves: electronics, home appliances, furniture, self-service, pharmaceuticals, construction materials, food, among others. Today, we operate over **37 physical stores**, 1 online store, and **6 distribution centers**, located in Manaus, Porto Velho, and Rio Branco. Committed to high-quality service, Bemol also operates **22 lottery outlets** within its stores and **5 Bemol Market units** in Manaus. In 2016, Bemol expanded into healthcare with the launch of **Bemol Farma**, which currently comprises **47 physical units** and 1 online store. To complement this initiative, we also operate a unit of **Bemol Saúde Clinic**. Currently, we employ approximately **5,000 professionals**, and continue expanding steadily. We seek passionate, persistent, creative, agile professionals eager to grow alongside Bemol.