We are seeking **a seasoned commercial professional**, with a dynamic, communicative, committed, responsible, and strategic mindset, to serve as **Account Executive** at Firenza Business Hotel – Palhoça/SC. Conduct **external sales** through regular visits, expanding contacts and commercial opportunities; **Identify and prospect new business**, developing strategic partnerships; Understand **customers’ needs, desires, and objections**, ensuring effective negotiations; **Know the destination** and the hotel’s surroundings to add value to guest experiences and sales; Systematically and closely **follow up on deal closures**; Maintain **constant communication with internal hotel departments** to maximize opportunities and ensure customer satisfaction; Demonstrate **proactivity, courtesy, and collaboration**, with a results-oriented focus; Master the hotel’s **market positioning**, selling value—not just rates; Know the hotel’s **sales channels, production, and commission structures**; **Visit competing hotels** and analyze their strengths and weaknesses; Thoroughly understand the hotel’s **services, infrastructure, and differentiators**; Conduct **prospecting and maintenance of the customer portfolio** (travel agencies, tour operators, corporations, sports teams, event organizers, etc.); **Manage and retain the customer portfolio**, tracking history and specific needs; Handle **planning, organization, and control** of the commercial area; Conduct **market research** and propose strategic sales solutions; Plan and discuss **commercial strategies** aligned with the hotel’s objectives; **Monitor the sales process** and take ownership of strategies authorized by management; Master the **CRM or customer management system**, ensuring effective control and segmentation; Know the hotel’s **operational system** and propose technological improvements; Monitor **trade fair, event, and congress calendars** for commercial actions; Draft, analyze, and submit **commercial proposals and contracts**; Conduct **competitive analysis and market trend assessments**; Track the hotel’s **market share and performance** against competitors; Attend **local, national, and international tourism trade fairs, congresses, and events**; Support customers **before, during, and after stays or events**, ensuring service excellence; Develop and implement **action plans to increase revenue**; Support **revenue management** jointly with management; Prepare, analyze, and submit **weekly reports on visits, prospecting, and conversions**; **Schedule commercial meetings** (coffee meetings, lunches, technical visits) with current and prospective clients; Monitor and support customers, **analyzing monthly closing targets and forecasts**; Monitor **daily/weekly occupancy and revenue**, proposing corrective actions; **Propose competitive differentiators** to improve occupancy and profitability; Represent the hotel in **public relations initiatives, events, and interviews**; Supervise the **application of brand identity and communication materials**, reinforcing institutional image; Facilitate **strategic partnerships and promotional projects**; Deliver **commercial and institutional presentations**; Collaborate with **Digital Marketing and social media** to support the commercial area; Manage **distribution channels and online sales platforms**; Identify **new market niches and commercial opportunities**; Analyze proposals for **partnerships and agreements**, submitting them for management approval; Promote **weekly meetings with Events and Accommodation teams** to define rate strategies (Revenue Management); Present **performance indicators, conversion rates, and weekly results**; Update the **commercial database** with strategic information and field reports. **Requirements and Desired Competencies** **Proficiency in computer applications**, especially **Excel, PowerPoint, and Word**, plus ease of use with commercial management systems and tools; **Willingness to travel**, representing the hotel in commercial visits, events, and industry fairs; **English and Spanish proficiency preferred**, due to interaction with international clients and participation in fairs and events in neighboring countries; **Familiarity with the hotel’s primary market** and its particularities (preferred); **Experience in B2B and B2C negotiations**, focused on relationship building, retention, and generating new opportunities; **Prior experience in the hospitality sector** (preferred); **Minimum 2 years of external sales experience**, with a proven track record of meeting and exceeding targets; **Knowledge of Revenue Management (RM)** and pricing techniques for revenue maximization (preferred); **Strong professional demeanor and excellent verbal fluency**, with clear, empathetic, and persuasive communication; **Leadership and autonomy**, with ability to lead negotiations and make strategic decisions; **Negotiation and coordination skills**, adept at handling conflicts, objections, and diverse customer profiles; **Dynamism, initiative, and proactivity**, with a business-oriented vision and results focus; **Discipline and organization**, managing time, customer portfolios, and external visits effectively; **Persuasive power and positive influence**, strengthening commercial relationships; **Familiarity with CM Totvs system** (preferred); **Personal vehicle and valid Category B driver’s license** (preferred); **In-depth knowledge of the market and customers**, identifying strategic opportunities and new partnerships; **Budget, target, and commercial KPI expertise**, with analytical capability to monitor performance; **Effective time management**, prioritizing high-impact demands and revenue opportunities; **Creativity and strategic vision**, developing innovative solutions and commercial action plans; **Understanding of the sales funnel**, guiding customers systematically through all stages of the process; **Familiarity with dynamic pricing and fluctuating rate strategies**, adjusted according to demand and occupancy **Benefits** **Meal allowance at the workplace**; **Attendance bonus**: Flash Benefits card worth **BRL 306.00**; **Health, dental, pharmaceutical, and gym plans** (available after probationary period, subject to enrollment and co-payment); **Life insurance**; **Transportation voucher** (standard statutory deduction applied); **Partnerships with Sesc and Senac**, offering courses, leisure activities, and exclusive benefits; **Company-provided uniform**, including **external laundry service coverage**; **Performance-based variable compensation**, averaging **BRL 1,000.00 per month**.