POST-SALES ASSISTANT

Description

Job Summary: This role involves providing customer service, managing complaints, supporting commercial and logistics departments, and ensuring customer satisfaction. Key Highlights: 1. Working in a company that encourages growth and values internal talent. 2. Responsibility for customer service and complaint management. 3. Support to commercial and logistics departments. Welcome to Supergiro Distribuidora! Supergiro Distribuidora is a reference in the distribution segment across the states of Amazonas and Roraima, part of the Medeiros Group. If you are seeking a new professional challenge and wish to work in a company that encourages and supports employee growth, fosters a continuous development environment, and values internal talent, Supergiro Distribuidora is the right place for you. Your responsibilities will include: * Providing customer service to address inquiries and suggestions; * Recording and tracking complaint history; * Directing complaints to the responsible department and following up for timely resolution, in accordance with the Brazilian Consumer Protection Code; * Validating complaint resolution with the customer; * Supporting the commercial and logistics departments in customer service; * Performing other related duties as described above. Requirements: * Completed or currently pursuing a Bachelor's degree in Administration, Commercial Management, Marketing, Logistics, or related fields; * Intermediate-level computer skills; * Intermediate-level Microsoft Office proficiency; * Experience in customer service; Preferred Qualifications: * Desired: Proven experience in this role; * Desired: Understanding of sales/commercial processes.