Senior IT Analyst

Description

Job Summary: We are seeking a proactive professional to strategically and operationally support IT, ensuring stability and security of the technological environment. Key Highlights: 1. Solve complex problems and innovate in IT environments 2. Provide advanced technical support for networks, hardware, software, and infrastructure 3. Work with IT Governance, including ITIL If you are curious, proactive, enjoy solving complex problems, and believe in the power of innovation, join us to build the future and become part of the **\#SiDiers** team. We are looking for a new SiDier to work strategically and operationally in the Institute’s IT support function. This professional will be responsible for ensuring the stability, security, and efficiency of the technological environment; continuously evaluating IT environment performance; and proposing improvements to proactively address potential issues affecting users. They will support users and the Institute’s infrastructure, assume responsibilities, and assist in team and process development. The professional will join the Service Desk team and benefit from the centralized support structure of the headquarters, interacting with Infrastructure, Systems, Internal Development, and Information Security teams whenever necessary. **Responsibilities and Duties** * Provide advanced technical support for networks (wired and wireless), hardware, software, and IT infrastructure * Administer and support Windows Server and Linux environments, including servers and client machines * Manage and maintain services such as Active Directory and Microsoft 365 * Ensure information security within the local environment, adhering to IT policies and best practices * Perform analysis, diagnosis, and repair of notebooks and IT equipment * Administer the local Data Center environment, ensuring its availability and performance * Serve as a technical reference and support the local Service Desk team * Manage relationships with IT service providers and contracts * Support acquisition processes for technology assets and solutions * Participate in IT solution development, implementation, and improvement projects * Contribute to the implementation and use of Artificial Intelligence tools in the corporate environment * Apply IT Governance practices, including ITIL * Ensure compliance with internal IT policies, standards, and procedures **Requirements and Qualifications** **What We Expect From You:** * Solid experience in supporting and administering corporate IT environments * Experience providing user support in corporate environments * Experience managing IT vendors, contracts, and SLAs * Networking (TCP/IP, switching, and wireless) * Operating systems (Windows Server and Linux) * Active Directory * Microsoft 365 * Information Security * Data Center Administration * Knowledge of ITIL and/or COBIT **Academic Qualification:** * Completed undergraduate degree in Information Technology, Computer Science, Computer Engineering, or related fields **Languages:** * Intermediate English proficiency for reading, writing, and speaking **Preferred Qualifications:** * Certifications in ITIL, Microsoft, Linux, or Networking * Familiarity with Artificial Intelligence tools * Advanced/Fluent English **Additional Information** Opportunity for **on-site** work in **Manaus\-AM**. **What We Expect From All \#SiDiers:** Embrace new ideas Maintain open and direct communication Continuously develop yourself Always strive for excellence Collaborate to build together Think big, act fast **What We Offer?** * **Work-Life Balance:** 40-hour weekly schedule under CLT regime, flexible hours with on-site work; * **Well-being:** Gympass (WellHub, Workplace Gymnastics, Quick-Massage, and Psychological Support); * **Health:** Medical and dental insurance for you and your family; * **Children:** Daycare allowance for miniSiDiers, 120-day maternity leave, and extended paternity leave; * **Future:** SiDi co-invests with you in private pension plans; * **Education:** Program supporting continued studies and specialization; language learning incentives; weekly lectures on global *trend topics*; * **Meals:** Flexible meal and food allowances; * **Transportation:** Transportation subsidy/cost assistance to reach SiDi offices, and parking for those working onsite; * **Recognition:** Annual performance bonus and awards for SiDiers who achieve outstanding results; * **Diversity:** Committees focused on Well-being, Diversity, Mental Health, Social Responsibility, Sustainability, and Women in Technology Inclusion; * **Modern Offices:** Relaxed, collaborative environments with social spaces, decompression rooms, pantries, and coffee machines; * **Want More?** Dozens of partnership benefits and discounts! For us, inclusion is not merely adding one more person to our team—it’s about integrating differences and unique characteristics. It is precisely this blend of techniques, skills, and stories that inspires us to align diverse perspectives toward a shared horizon—always moving forward. We foster an environment of equal opportunity, regardless of gender, sexual orientation, religion, or disability. **All our positions are open to persons with disabilities (PCDs).** JOB CODE: 5827 \- N3 **We are one of Brazil’s largest science and technology institutes, and with a team of over 800 SiDiers—and growing—we are already present in Campinas, Manaus, and Recife—the largest Brazilian technology and innovation parks.** Because those who aspire to create projects that transform the world cannot stop transforming themselves. In **20 years of history**, we have specialized in solving problems and **delivered over 1,100 projects**, impacting millions of lives—bringing innovation to life and making the future happen now.