Front Desk Supervisor

Description

Job Summary: Vila Galé Collection Amazônia hotel is seeking a Front Desk Supervisor to lead the team and ensure excellent service to guests. Key Highlights: 1. Integration into a dynamic company that values its employees 2. Opportunities for professional growth and development 3. A positive, diverse, and inclusive environment Vila Galé Collection Amazônia hotel aims to hire a Front Desk Supervisor to join its team. Vila Galé is the 2nd largest Portuguese hotel group and the largest resort chain in Brazil, undergoing strong expansion with 52 hotels — 34 in Portugal, 13 in Brazil, 4 in CUBA, and 1 in Spain. We believe in the growth and development of our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and efficiency. We guarantee service quality by valuing our employees, delivering smiles and dedication, and always staying CLOSE TO YOU! **MISSION:** Supervise front desk and concierge operations and professionally serve all guests during their stay, in accordance with Vila Galé standards. **MAIN RESPONSIBILITIES:** * Supervise the front desk department team. * Support and assist the team in welcoming guests upon arrival and throughout their stay to ensure a more positive experience. * Personally handle complex and/or special guest requests as they arise. * Support the onboarding and training of new employees. * Assist in executing departmental routine processes and procedures. * Support group and event-related activities within the property. **YOUR PROFILE:** * Professional with prior experience in this role, supporting the department manager in team supervision and implementation of internal and administrative procedures. * Completed or currently pursuing a Bachelor’s degree; * Fluency in at least one foreign language in addition to native language (English, Spanish, French). * Intermediate knowledge of hotel operating systems, Microsoft Office suite, and internet applications. * Leadership ability, commitment to internal tasks and customer-related activities, sales orientation, organization, communication, and interpersonal skills will be assessed. **WE OFFER:** Beyond integration into a dynamic company committed to social and environmental causes and valuing its employees, you can expect: Competitive salary and allowances aligned with the position; Health insurance plan after the probationary period; Internal training academy (e-learning, in-person, and intensive programs); Internal mobility programs (national and international); Internal initiatives/programs (e.g., cross-training, mentoring, development labs, and much more); Access to partner discount catalog; Discounts on products and services, extendable to family members; Complimentary stays; Internal motivational, training, and festive events; Christmas and birthday gifts; Baby Kit for new parents; Uniform laundry service; Integration into a positive, diverse, and inclusive environment; Social and environmental responsibility policies. **All our positions are open to people with disabilities and are offered without any form of discrimination. We value diversity and inclusion within our team!** * The benefits and programs mentioned are subject to applicable contracts and/or internal regulations.