We are the most diversified educational group in the country. Every day, we create amazing futures through innovation. We roll up our sleeves to turn ideas into action. We face challenges with resilience and adapt to constant changes. Here, we are a team, not heroes, driven by the desire to make a difference and connected in one single way, the \#CognaWay. Our relationships are direct and respectful, and our students' and clients' success is our success. Moreover, we value diversity because we know that the more diverse our background, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute leader in the education sector? Come to Cogna. **Responsibilities and duties*** Provide student support using internal platforms; * Analyze financial matters related to enrollment and clarify doubts; * Fill out spreadsheets, open and track internal requests; * Conduct debt negotiations; * Work on student retention and loyalty. * Collaborate as part of a team to achieve company goals; * Stay organized to meet department demands; * Be proactive in identifying potential issues and proposing solutions. **Requirements and qualifications*** Completed High School education; * Commitment and resilience; * Proficiency in Office suite and customer service systems; * Negotiation skills; * Good communication and organizational skills; * Ability to work in a team and be proactive. **Additional information** **But wait, there's more!** * Undergraduate and postgraduate scholarships: available at our educational units for you and your dependents (spouse and children). * Birthday day off: you can choose one day to relax and celebrate. * SESC partnership: opens doors to numerous opportunities for improved quality of life. * Univers pharmacy network: discounts on a wide variety of medications. * Corporate University: multiple free learning paths and courses available so you can keep evolving with us. * Book discounts: access to top titles from our publishing houses. * Wellhub (Gympass): stay active in your daily routine. * Ninho Program: a program dedicated to our families expecting a new baby. * Valoriza – Internal Recruitment Program: boost your career through internal opportunities. * Life Insurance: this benefit is mandatory and provided at no cost to all CLT employees, included in the insurance policy starting from your hire date. Here, we believe in respect, diversity, and inclusion in all its forms. All qualified candidates will be considered regardless of race, gender, identity, gender expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to keep advancing, generating employability for diverse talents. Come enrich our team! Innovation drives us. Cogna is one of the largest education organizations in the world and a pioneer in Brazil. Our goal is to "empower people to build a better version of themselves." With over 50 years of tradition, we are currently one of the largest education companies in the world, with a broad business model offering many growth opportunities. We provide educational products and services ranging from early childhood learning to senior education. \#HereIsCogna, and in our DNA lies the evolution and dynamism of a young startup, yet with the structure of a large company comprising over 70 brands. Here, we act focused on student success. We are passionate about education and value people. We take responsibility to make things happen, always generating sustainable value, and together, we can achieve more. We are **Cogna!**