**About the opportunity:** * We are looking for an IT Analyst with an operational and collaborative profile, focused on technical support and infrastructure monitoring, interested in learning and growing with the team. * The candidate will be responsible for ensuring system functionality, supporting users, monitoring performance indicators, and contributing to the security and stability of the company's technology environments. **Main responsibilities:** * Handling technical support tickets (Helpdesk and Service Desk); * Monitoring systems and servers using Zabbix and Grafana; * Managing and tracking tickets via GLPI; * Assisting in backup routines, network and firewall tasks; * Preventive and corrective maintenance of equipment and CCTV cameras; * Supporting Active Directory, Microsoft 365 and VMware; * Monitoring and managing IT asset inventory; * Supporting information security actions and internal process improvements. **Desired qualifications:** * Grafana, GLPI, Zabbix; * Information security and Firewalls (pfSense, Fortigate, etc); * Active Directory / Microsoft 365 / Windows Server; * VMware or virtualization in general; * CCTV and networking; * Basic knowledge of Linux and databases (MySQL) is desirable; * Understanding of IT management and infrastructure monitoring. **What we value:** * Proactivity and technical curiosity; * Problem-solving skills and user interaction ability; * Willingness to continuously learn — **we offer opportunities for learning and internal training;** * Team spirit and commitment to results. **Salary negotiable, we consider your expectations :)** Job type: Full-time CLT Benefits: * Dental insurance * Food basket * Free parking * Profit sharing * Life insurance * Remote work * Transportation allowance