COMMERCIAL SUPPORT COORDINATOR

Description

Job Summary: Commercial Support Coordinator focused on team management, commercial goals, customer relationship, and sales within the telecommunications industry. Key Highlights: 1. Team management and development 2. Focus on commercial goals and customer relationship 3. Opportunity for professional growth COMMERCIAL SUPPORT COORDINATOR (Claro Empresas) DESCRIPTION RESPONSIBILITIES Ensure achievement of commercial targets **Team Management:** engage, train, and support negotiations Monitor and manage the following processes performed by the team: Provide support and maintain frequent contact with customers Conduct incremental sales and contract renewals, focusing on commercial targets Ensure service quality and maintenance of the corporate client portfolio; Monitor churn, pre-churn, and port-out, as well as protocol opening. Individual performance tracking and development of team members Act in accordance with company and operator guidelines Uphold the company's organizational culture 44-hour weekly work schedule REQUIREMENTS Completed or ongoing higher education (certified) Basic/intermediate computer skills Leadership experience Corporate sales experience **Desirable:** personal vehicle PROFILE Leadership profile Commitment to established goals Negotiation and sales skills Ability to handle challenging situations Familiarity with technology and telecommunications Interest in pursuing a career BENEFITS Market-competitive salary Fuel allowance Meal voucher Corporate SIM card for unlimited calls Performance-based incentives and bonuses Opportunity for professional growth Dental and health insurance (optional) Total Pass Clude Saúde **ADDITIONAL INFORMATION:** **Employment type:** CLT **Work location:** MANAUS/AM **Work modality:** In-person ABOUT THE COMPANY We are part of one of the world’s largest telecommunications groups, dedicated to delivering the best telephony experience to its customers — Claro. Operating across multiple channels — SMEs/STORES/PAP — our mission is to bring Claro’s full universe of possibilities to our customers through excellence in service. We believe diversity complements and strengthens us; therefore, we seek people from all backgrounds to join our successful team! We look for resilient, creative, adaptable, curious individuals eager to tackle diverse challenges in a learning-oriented, collaborative, respectful, and inclusive environment — where our people enjoy autonomy and are empowered to make decisions. Join the DIN SERVICES group! Authorized Claro Agent. Authorized Claro Agent since 2016\. ⭐️Among the top 5 Claro Authorized Agents in Brazil We are #1 in SME/NO ️\#grupodeeliteclaro