IT SUPPORT AND INFRASTRUCTURE MANAGER

Description

Job Summary: The IT Support and Infrastructure Manager supervises teams, ensures service quality and technical compliance, and supports administrative and HR routines. Key Highlights: 1. Technical management of IT support and infrastructure 2. Administrative and operational coordination of teams 3. Essential support for HR routines under the contract About the Opportunity: IT SUPPORT AND INFRASTRUCTURE MANAGER **Working Hours:** Monday to Friday, from 08:00 to 18:00 **Work Address:** Centro District, Manaus-AM, ZIP Code 69020-545 **Employment Type:** CLT, 100% on-site. **What We Are Looking For:** ***Education:*** Completed undergraduate degree or postgraduate degree in ICT ***Experience Required:*** Minimum of 2 (two) years of experience in technical management roles (documented) **Core Responsibilities (Duties/Tasks):** * Evaluate pending service requests and analyze user satisfaction surveys. * Monitor SLA indicators and service performance metrics. * Maintain updated diagrams, flowcharts, and other technical documentation. * Ensure the institutional asset inventory is kept up to date (network addresses, hardware, machine identification, and other relevant information). * Monitor and update firmware, software, and security patches according to manufacturers’ recommendations. * Keep updated the guidelines for submitting service requests to suppliers and manufacturers. * Review and update the category’s communication plan. **Administrative and Operational Coordination:** * Validate team members’ daily activities and review time entries against clock-in records. * Submit service requests for absences and organize staff coverage. * Conduct site visits to identify role deviations and labor-related issues. * Monitor compliance with safety regulations. * Prepare on-call duty schedules. * Interact with internal departments (finance, legal, and other units). * Monitor service execution, analyze results and performance indicators. **HR Routine Support Under the Contract:** * Support personnel administration (payroll, vacations, terminations, absence tracking, medical certificates, and timekeeping). * Perform labor and technical procedures, including formal termination processes and client interface. * Manage payroll entries and closing, as well as timekeeping control. * Forward and support management of contract documentation (pay slips, preliminary payroll reports, timekeeping reports, and staff substitutions). * Address additional requests from management. **Required Specific Knowledge, Certificates, and Certifications:** ITIL, Project Management, and ITSM Tools **What We Offer:** Salary R$4.200,00. Performance-based bonus; Meal Allowance of R$ 31.00 per workday; Transportation Voucher; SESC Membership; Life Insurance; GoGood. Minimum Education Level: Undergraduate Degree