IT TECHNICAL SUPPORT AND INFRASTRUCTURE MANAGER

Description

Job Summary: IT Technical Support and Infrastructure Manager to oversee technical management, administrative and operational coordination, and provide support for HR-related routines. Key Highlights: 1. Leadership in technical support and IT infrastructure 2. Team and process management in IT environments 3. Coordination of administrative and operational routines About the Opportunity: IT TECHNICAL SUPPORT AND INFRASTRUCTURE MANAGER **Working Hours:** Monday to Friday, from 08:00 to 18:00 **Work Location Address:** Centro neighborhood, Manaus-AM, ZIP Code 69020-545 **Employment Type:** CLT, fully on-site. **What We Are Looking For:** ***Education:*** Completed Bachelor's degree or Postgraduate degree in ICT ***Experience Required:*** Minimum of 2 (two) years of proven experience in technical management roles **Core Responsibilities (Essential Duties/Tasks):** * Review pending service tickets and analyze user satisfaction surveys. * Monitor SLA indicators and service performance metrics. * Maintain updated diagrams, flowcharts, and other technical documentation. * Ensure the detailed institutional asset inventory is kept current (network addresses, hardware, machine identification, and other relevant information). * Monitor and update firmware, software, and security patches according to manufacturers' recommendations. * Keep updated guidelines for submitting service requests to vendors and manufacturers. * Review and update the category’s communication plan. **Administrative and Operational Coordination:** * Validate team members’ daily activities and review time tracking records against attendance logs. * Submit absence-related service tickets and organize staff coverage. * Monitor work locations to identify role deviations and labor-related issues. * Monitor compliance with safety regulations. * Prepare on-call duty schedules. * Interact with internal departments (Finance, Legal, and others). * Monitor service execution, analyze results, and assess performance indicators. **Support for HR Contract Routines:** * Assist with personnel administration (payroll, vacations, terminations, absence control, medical certificates, and timekeeping). * Perform labor and technical procedures, including homologation and client interface. * Administer payroll entries and closing, and manage timekeeping records. * Submit and support contract documentation management (pay slips, preliminary payroll reports, timekeeping reports, and staff substitutions). * Address additional requests from management. **Required Specific Knowledge, Certificates, and Certifications:** ITIL, Project Management, and ITSM Tools **What We Offer:** Salary: R$4.200,00. Performance-based bonus; Meal Allowance: R$31.00 per working day; Transportation Voucher; SESC Membership; Life Insurance; GoGood. Minimum Education Level: Bachelor's Degree