Job Description: * Completed higher education * Prior customer service experience, preferably in a call center or technical support environment, is a plus; * Excellent verbal and written communication skills; * Empathy and ability to understand customers’ needs; * Skill in handling complaints and resolving issues efficiently; * Basic knowledge of Microsoft Office suite (Word, Excel, PowerPoint) is a plus. * Answer telephone calls, respond to emails, and handle chat messages courteously and efficiently; * Actively listen to customers’ needs and concerns and provide appropriate solutions; * Record relevant information and details of each interaction in internal systems; * Provide accurate information regarding products, services, and company policies; * Proactively and effectively resolve customer issues and complaints; * Collaborate with the team to achieve established customer service and quality goals. 2512070202191623659