Store Manager - Manaus

Description

Job Summary: Store manager responsible for ensuring operational excellence, team development, and achievement of sales and process objectives in retail. Key Highlights: 1. Strategic leadership for excellence in sales and processes 2. Team management and development in the retail environment 3. Focus on results and continuous improvement of store performance Mission: Ensure operational excellence of a store (sales and process outcomes), aiming to achieve established objectives, develop and monitor the team, and maintain workplace quality. Prerequisites: * Extensive experience in retail or service sectors within commercial areas; * Minimum 6 months of people management experience; * Completed or ongoing undergraduate degree (Commercial Management, Administration, or related fields); * Proficiency in Microsoft Office as a user. Sales: * Monitor promotions and sales cycles; * Negotiate store targets under your responsibility with Group Administration; * Analyze, formulate, and control cycle-specific targets (for teams and products/categories); * Track sales per consultant in the system for filling out target and results spreadsheets; * Observe sales activity on the store sales floor; * Ensure correct use of the Clube Viva O Boticário; * Propose sales strategies (training, incentive campaigns, promotion, sampling, KPIs); * Develop alternatives for inventory turnover (partnerships, after-sales, events); * Ensure minimum performance indicators (items per invoice, average invoice value, average price); * Conduct and analyze diagnostics of results and performance. Finance: * Stimulate, control, and ensure store operational results (sales, expenses, and losses); * Monitor daily cash register opening and closing; * Monitor and comply with internal policies, criteria, and accepted payment methods for all cash registers. People: * Manage people (performance, development, team climate, etc.); * Propose and conduct team integration and motivation initiatives; * Conduct individual and team performance evaluations and propose improvement actions for observed aspects; * Communicate and ensure understanding of franchisor guidelines and internal Group Gerbera policies; * Encourage team participation to contribute to business improvement; * Hold formal meetings with the team for alignment and monitoring; * Participate in employee hiring and termination processes; * Prepare team work schedules and monitor team working hours; * Observe team members' personal presentation (image and demeanor); * Identify and report needs for additional training, focusing on specific categories or customer service; * Encourage the team to access/monitor franchisor communication channels (Operations Manual, portals, extranet, magazines, guides, etc.). Administration: * Participate in procurement processes with Group Gerbera's purchasing department and/or operator; * Monitor inventory levels and report product replenishment needs; * Ensure proper implementation of store communications (pricing/visual merchandising/window displays/planograms); * Ensure correct product exchange procedures; * Enter invoices into the system; * Conduct or participate in store or Group Gerbera meetings; * Observe and relay communications sent by the franchisor and/or Group Gerbera Administration (TV programs, portals, newsletters, etc.); * Access/monitor franchisor communication channels (Operations Manual, portals, extranet, magazines, guides, etc.); * Attend in-person or extranet-based training sessions when directed by Group Gerbera management or administration.