The Customer Loyalty Assistant is responsible for supporting the development and implementation of strategies to retain customers, aiming to ensure their satisfaction and retention. Works collaboratively with the loyalty team, performing operational and administrative tasks to ensure the success of loyalty initiatives. * Support the development of customer loyalty strategies in collaboration with the responsible team. * Register and update customer data in the loyalty system. * Monitor customer behavior and identify opportunities to improve loyalty processes. * Respond to and support customers, clarifying doubts and providing information about loyalty programs. * Participate in promotional campaigns and activities to encourage customer loyalty. * Prepare performance reports and analyses of loyalty initiatives, contributing to strategic decision-making. * Collaborate in organizing customer engagement events and activities to strengthen loyalty relationships. * Stay updated on market trends and best practices in customer loyalty, continuously improving adopted strategies. * Perform other customer loyalty-related tasks as required and directed by leadership.
João Silva
Indeed · HR
João Silva
Indeed · HR
