Description: Apply quickly via email: Requirements and qualifications: * Academic background in related fields * Prior experience in call centers * Mastery of the Bradesco portfolio: In-depth knowledge of products, systems (especially Bradesco-specific ones), service workflows, scripts, and procedures. * Practical experience: Proven track record working with the Bradesco portfolio, delivering consistent results and strong performance. * Continuous updating: Ability and proactivity to stay current on new Bradesco guidelines, systems, and products. * Pedagogical and communication skills: * Teaching methodology and clarity: Ability to convey complex information simply, concisely, and engagingly. * Facilitation: Skill in conducting training sessions, workshops, and feedback sessions interactively, encouraging participation and active learning. * Assertive communication: Excellent verbal and written communication skills, with adaptability to diverse audience profiles. * Empathy and patience: Aptitude for addressing varying learning levels and providing individualized support when needed. * Behavioral profile and leadership: * Proactivity and initiative: Ability to identify knowledge gaps and propose training solutions. * Organization and planning: Skill in structuring teaching materials and training schedules. * Leadership and mentoring: Potential to inspire, guide, and develop new operators, serving as a model of excellence. * Problem-solving: Ability to analyze situations and propose effective solutions during training and operational support. Benefits: Meal allowance or food voucher, transportation voucher, performance bonus Working hours: Monday to Friday: 9:00 AM to 6:00 PM; Saturdays: 9:00 AM to 1:00 PM; One Saturday off per month Knowledge: Education: Bachelor’s degree – Business Administration, Human Resources Management, or related fields – completed 2512070202191300775