* Second-level technical support * User support for systems, hardware, software, and networks * Analysis and resolution of more complex incidents * Support to the Level 1 Support team * Incident ticket logging and tracking * Documentation of solutions and procedures * Work in accordance with SLAs and IT best practices Job type: Full-time CLT Pay: R$2.000,00 - R$3.500,00 per month Benefits: * Meal voucher * Transportation voucher