We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re remote, we’re together. We hold ceremonies to stay connected, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. That’s why **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day will include:** * Logging and managing service tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation—including Microsoft Office, networks, printers, and peripherals—as well as performing maintenance on desktops and laptops; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPNs, managing Active Directory, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the queue—preventing backlogs that could jeopardize project SLAs and minimizing the number of pending tickets; * Creating and updating the knowledge base, procedures, support scripts, and troubleshooting guides in the KCS portal. **Requirements and qualifications** * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, Microsoft Office, and smartphones/mobile devices. **Nice-to-have qualifications** * Bachelor’s degree in Technology. **Working hours** * Monday to Friday, from 08:00 to 17:00 * On-site work; * Location: Tarumã, Manaus – AM **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A stimulating environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance**, for groceries and meals * **Medical and dental assistance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership**, to encourage physical activity * **SESC partnership**, providing varied cultural and leisure activities * **Study partnerships**, for language learning, technology training, and online courses * **Payroll-deductible loans**, with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice—or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and becoming part of this ever-growing team?