Description: For this position, you must meet the following requirements: * Currently pursuing a degree or technical course in technology or related fields; * Strong communication skills; * Ability to handle conflict resolution; * Proactive; patient; committed; eager to learn; * Skill in continuous improvement and process review; The following qualifications will be considered advantageous: * Experience in telecommunications or service industries. * Providing first-level support to end users and customers; * Executing and analyzing the incident management process; * Logging support requests in the ticketing system; * Escalating cases to second-level support when necessary; * Guiding and resolving customer inquiries regarding service usage; * Supporting identification of difficulties and resolution of incidents and problems related to hardware, software, and connectivity; * Configuring equipment and performing Internet connectivity tests; * Delivering user training on system usage; * Ensuring customer success and addressing specific support requirements; * Reporting operational failures and qualitative and quantitative performance indicators; 2512030202191898802