Job Summary: Provide on-site and remote second-level technical support for IT incidents and service requests, including support for software, systems, hardware, and mobile devices. Key Highlights: 1. Second-level technical support for IT incidents and service requests 2. Support for software, corporate systems, and mobile devices 3. Installation, configuration, and maintenance of workstations Description: Working Hours * Schedule: 08:00 AM to 5:00 PM, Monday through Friday * Work Mode: On-site * Work Location: Silves, Amazonas-AM NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply — we’ll carefully review your profile considering all your qualifications. What We’re Looking For: An organized and responsive individual. Your Typical Day: * Provide on-site and remote second-level technical support for IT incidents and service requests. * Support software, corporate systems, IT equipment, and mobile devices (Android, iOS, telephony, and data). * Perform installation, configuration, and maintenance of workstations, Windows 10 or later operating systems, standard software, and peripherals. * Provide technical support for Office 365 (Outlook, Word, Excel, PowerPoint, OneDrive, OneNote) and collaboration tools (Teams, Meet, Zoom). * Support and operate videoconferencing rooms, audioconferencing systems, and audiovisual equipment (Poly, Jabra, Netglobe, TVs, mixing consoles, auditoriums). * Execute daily technical checklists at locations to ensure proper operation of printers, videoconferencing systems, time clocks, access control turnstiles, and corporate displays. * Manage and monitor service tickets with vendors and third-party service providers (printers, CCTV, no-breaks, facilities, etc.). * Maintain inventory control of printer supplies and consumables, and provide support for multifunctional devices. * Create and update technical procedures and work instructions for first- and second-level support. * Ensure accurate logging, tracking, and closure of service tickets according to defined processes and SLAs. 2512210202551931918
João Silva
Indeed · HR
João Silva
Indeed · HR
