Assistant Front Office Manager

Description

Job Summary: Support the management of the Front Office and Concierge Department, ensuring efficient execution of operational routines and excellence in guest service. Key Highlights: 1. Support the Front Office Manager in team management and supervision of daily routines. 2. Directly handle guest service and coordinate groups and events. 3. Act as substitute for the Front Office Manager during absences, ensuring operational continuity. Vila Galé Collection Amazônia hotel seeks to hire an Assistant Front Office Manager. Vila Galé is the second-largest Portuguese hotel group and the largest resort chain in Brazil, undergoing strong expansion with a portfolio of 52 hotels: 34 in Portugal, 13 in Brazil, 4 in CUBA, and 1 in Spain. We invest in the growth and development of our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and efficiency. We guarantee service quality by valuing our employees—always with a smile and dedication—being ALWAYS CLOSE TO YOU! **FUNCTION MISSION:** Support the management of the Front Office and Concierge Department, ensuring efficient execution of operational routines and excellence in guest service, in accordance with Vila Galé standards. **YOUR PROFILE:** Completed or ongoing Bachelor’s degree in Tourism, Hospitality, or related fields. Intermediate to advanced proficiency in Microsoft Office and hotel management systems (ERP experience is a plus). Intermediate to advanced proficiency in a second language. Previous experience as a front office team leader or in supervisory roles within medium- to large-scale hotels. Basic knowledge of group and event handling. Familiarity with administrative and financial routines. Proactive profile with customer service focus, teamwork spirit, strong communication skills, sense of urgency, organization, resilience, and responsibility. **MAIN RESPONSIBILITIES:** Support the Front Office Manager in managing the receptionist and concierge teams. Supervise daily front office operations, ensuring adherence to service standards. Assist in onboarding and mentoring new employees. Directly handle guest service, ensuring agility and courtesy throughout all stages of the stay. Take charge of complex or specific guest requests whenever necessary. Support coordination of groups and events across properties. Act as substitute for the Front Office Manager during absences, ensuring uninterrupted departmental operations. **WE OFFER:** Beyond integration into a dynamic company committed to social and environmental causes and deeply valuing its employees, you can expect: Competitive salary and allowances aligned with the role; Health insurance plan effective after the probation period; Internal training academy (e-learning, in-person, and intensive programs); Internal mobility programs (national and international); Internal initiatives/programs (e.g., cross-training, mentoring, development labs, and more); Access to partner discount catalog; Discounts on products and services, extendable to family members; Complimentary stays; Internal motivational, training, and festive season events; Christmas and birthday gifts; Baby Kit for new parents; Uniform laundry service; Integration into a positive, diverse, and inclusive work environment; Social and environmental responsibility policies. **All our positions are open to persons with disabilities and are offered without any form of discrimination. We value diversity and inclusion in our team!** * The benefits and programs mentioned are subject to internal contracts and/or regulations available for consultation.