**Love challenges, excel at strategy, and have a knack for solving problems quickly? Then join our team!** **Here, you’ll handle customer interactions across multiple channels, ensure everything happens on time, and serve as the brain behind the most complex solutions. Plus, you’ll have autonomy to make important decisions, propose improvements, and truly impact our customers’ experience.** **If you’re analytical, communicative, and ready to roll up your sleeves to solve what others can’t, this is your chance to shine! ✨** **Here, every interaction is an opportunity to learn, grow, and contribute to something bigger—including TP Brasil’s social responsibility initiatives.** **\#JoinTP** **Responsibilities and Duties:** Manage delayed or underperforming customer interactions, ensuring efficiency and quality in all cases; Act as second-level support, resolving complex situations and providing technical and strategic guidance; Make autonomous decisions, including granting compensations when necessary; Identify operational risks and provide proactive feedback, anticipating and resolving potential issues; Work across various customer service channels (phone, chat, email, etc.), with full focus on complaint resolution and customer satisfaction; Collaborate on TP Brasil’s social responsibility initiatives, contributing to the achievement of corporate goals through your daily activities. **Salary:** Starting from R$ 2,818.61 + Career Development Plan + Benefits **Working Hours:** 9:00 AM – 6:00 PM **Schedule:** 5 days on / 2 days off **Work Mode:** In-person **Work Location:** Lapa, São Paulo – SP **What We’re Looking For (Requirements):** Must be of legal age; Bachelor’s degree completed in IT, Systems Development, or related fields; Minimum advanced English proficiency and native Portuguese fluency; Availability to work at TP Brasil’s Lapa Campus in São Paulo – SP; Customer service experience is desirable; experience in the internet sector is a plus. **At TP, well-cared-for people deliver extraordinary results!** We’re a market reference in employee benefits—and it’s no coincidence. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth within the company! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated Profit Sharing (PLR) – we recognize and reward your performance. * Meal Voucher and Food Allowance. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health & Well-being** * TotalPass: health and wellness, with access to a network of gyms. * Health Plan covering dependents—we care about the people you love. * Childcare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process includes several independent stages. As you progress, you may be invited to participate in additional activities according to the screening stage. Please remember that participation in all stages does not guarantee approval for the position. Your performance will only be assessed by the recruiter after the entire evaluation cycle is complete. **Thank you for your interest in joining TP—we wish you good luck!**