Internship

Description

Job Summary: We are seeking an organized and detail-oriented intern to support our mileage ticket issuance operation using internal systems and spreadsheets. Key Highlights: 1. Crucial support in the mileage ticket issuance operation 2. Development of internal systems and process management 3. Focus on organization, attention to detail, and continuous improvement Position: Intern – Ticket Issuance – Remote Work We are an air mile consolidator and are looking for an **organized and detail-oriented intern** to support our operations in the **issuance area**. The role is hands-on and involves working with an **internal platform, a process/task management tool, and spreadsheets**, as well as accessing loyalty/mileage programs for verification and necessary adjustments. **Responsibilities** * Support the **mileage ticket issuance workflow**, following procedures and checklists * Enter and update information in the **internal system** (issuance data, status, records, observations, and history) * Operate a **task/process management tool** (checklists, deadlines, responsible parties, and issuance progress) * Populate and organize **spreadsheets** (control, verification, history, and validations) * Access accounts in loyalty/mileage programs to: **issue tickets, verify data and status**, and perform adjustments when necessary * Verify data consistency across **loyalty programs ↔ spreadsheets ↔ internal system**, identifying discrepancies and documenting evidence (notes/screenshots per standard) * Support process improvements: standardization, reduction of rework, and streamlining the issuance workflow **Requirements** * Currently enrolled in an undergraduate program * **Organized**, meticulous profile with ability to learn systems and follow processes * Good familiarity with **spreadsheets** (filters, find, copy/paste with consistency) * Attention to detail and sense of priority (timeliness and quality are essential) **Preferred Qualifications** * Exposure to administrative/operational routines (even academic) * Familiarity with loyalty/mileage programs (Livelo, LATAM Pass, Smiles, etc.) * Experience with basic reconciliation and auditing (data matching across sources) * Basic knowledge of automation/integration **Benefits** * **100% remote work** * **Internship stipend** competitive with market standards * Learning opportunities in digital operations, ticket issuance, and processes (miles/points) **Working Hours** * 5:00 PM to 11:00 PM – 6 hours/day, Monday to Friday. Position Type: Internship Contract Duration: 12 months Compensation: R$1\.000,00 \- R$1\.200,00 per month Selection Question(s): * Can you start immediately? * Are you currently enrolled in a university program? Work Location: Remote