Customer Service Assistant

Description

Job Summary: We are seeking a Customer Service Assistant to optimize the customer journey, ensuring agility and efficiency in back-office processes and customer satisfaction in vehicle rentals. Key Highlights: 1. Support the customer journey with agility and efficiency 2. Focus on internal processes and customer satisfaction 3. Inclusive environment and appreciation of diversity We are looking for a **Customer Service Assistant** to support the customer journey by performing back-office activities, contributing to agile and efficient internal processes, and ensuring customer satisfaction at every stage of the rental process. **Responsibilities** You will be responsible for: * Performing support activities related to customer service, such as registrations, expense entries, and data verification; * Preparing and updating operational and customer service reports; * Supporting the organization of information to ensure vehicles are readily available for rental; * Using post-sales operational systems and digital tools to ensure quality and smoothness of internal processes; * Directly contributing to the customer experience through efficient and structured service. **Requirements** * Currently pursuing a Technical Education degree in Administration or related fields; * Experience in post-sales; * Familiarity with customer service or post-sales operational systems; * Knowledge of preparing presentations and reports; * Proficiency with Microsoft 365 applications: SharePoint, Outlook, Teams, and Excel. If you are proactive, organized, and customer-focused, we want to meet you! We believe in the potential of all individuals! All our positions are open to people with disabilities, Black people, Indigenous people, LGBTQIAP+, people aged 50+, and all minorities. Here, we value diversity and build an inclusive environment where every talent makes a difference. Join our team!