CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: Provide multichannel customer service, clarifying inquiries, resolving issues, and offering support regarding products and payments, as well as registering and tracking requests. Key Highlights: 1. Multichannel customer service 2. Product and payment support 3. Interaction with various departments across the company **Job Description:** ---------------------- Deliver customer service across multiple channels (phone, WhatsApp, email, and chat), focusing on clarifying inquiries, resolving issues, and providing support for products and payments. Also includes registering and tracking requests, communicating with other internal departments, and analyzing customer service and satisfaction data. Key responsibilities: - Attend to customers and respond to inquiries - Register and track requests/complaints - Facilitate communication between customers and internal departments - Prepare customer service reports - Conduct customer satisfaction surveys - Analyze and consolidate feedback data - Monitor resolution deadlines - Collaborate with departments such as marketing, sales, logistics, etc. **Mandatory Requirements:** ------------------------------ Completed high school education; Intermediate computer skills; Knowledge of customer service systems. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Transportation allowance; Meal allowance; Health and dental insurance; Product discounts; Birthday day off.