**ABOUT THE POSITION** AGROAM is seeking a **Technical Support Representative** to serve as the liaison between our customers and our technical team. If you are eager to learn, comfortable working with systems, and enjoy helping people, this is your opportunity! We value your willingness to learn, your customer service skills, and your commitment to customer satisfaction. **RESPONSIBILITIES** * Assist customers seeking technical support by identifying their needs and providing appropriate assistance * Create, track, and close service orders in company systems * Analyze reported issues and advise on procedures and timelines * Act as a bridge between customers and the technical team to resolve requests * Ensure deadlines are met and keep customers informed * Collect feedback to continuously improve service quality * Learn about products and services to deliver qualified support * Uphold the company's image through courteous and professional service **WHAT WE SEEK** **Requirements:** * Completed high school education * Proficiency in using computer systems * Willingness to learn about agricultural machinery * Strong communication skills and patience * Organizational and proactive mindset * Ability to handle multiple tasks simultaneously **Preferred Qualifications:** * Experience in customer service * Ability to work effectively in a team
João Silva
Indeed · HR
João Silva
Indeed · HR
