Job Summary: Unit Leader focused on sales and customer service, responsible for leading commercial activities, prospecting clients, and managing the clinic's daily operations to ensure excellence. Key Highlights: 1. Lead commercial activities and develop sales strategies 2. Manage and motivate the team, fostering a positive work environment 3. Ensure quality and efficiency in customer service **Your Mission as Unit Leader** **Possess strong sales and customer service skills.** **Lead commercial activities** at the corporate level, developing sales strategies, ensuring goal achievement, and demonstrating commitment to team performance and results. **Prospect and acquire clients and partnerships**, both in-person and online, identifying market and business opportunities. Be responsible for **leading the clinic’s daily operations**, ensuring service excellence. **Responsibilities and Duties** **Job Responsibilities** * Manage targets—both monthly and per ten-day periods—and implement action plans to achieve them; * Monitor KPIs; * Serve customers to address inquiries and handle all matters related to the services and treatments provided by the company; * Uphold unit standards regarding cleanliness, organization, and compliance with all applicable regulatory protocols; * Manage supplies required for the unit under your leadership; * Serve as the spokesperson and advocate for company policies toward internal and external customers; * Proactively pursue partnerships and lead referrals, developing and implementing strategies to meet unit goals; * Prepare work schedules and manage timekeeping for the team under your leadership; * Ensure quality and efficiency in customer service; * Monitor and analyze unit performance, implementing improvements when necessary; * Perform cash closing; candidates must have flexible availability; * Manage, motivate, and develop the team, fostering a positive work environment; * Resolve issues while maintaining service excellence and safeguarding the company’s reputation; * Maintain unit compliance with internal policies and legal regulations; * Perform other related duties. **Requirements and Qualifications** **Requirements and Skills** * Completed high school education—college degree (in progress or completed) is a plus; * Proven experience in sales management and team leadership; * Excellent organizational skills (multitasking and planning) and communication abilities; * Ability to make effective decisions; * Results-oriented mindset, with emphasis on service quality; * Proactivity and ability to work under pressure. **Additional Information** **Benefits:** * Health insurance (70% covered by the company, with co-payment); * Unimed dental plan; * Meal allowance/food voucher of BRL 500.00; * Life insurance (100% covered by the company); * TotalPass partnership; * Transportation allowance. **Brazil’s Best Laser Hair Removal Network!** For 13 years, Vialaser has served its customers using the most modern, efficient, and comfortable laser hair removal technology available on the market. With rapid growth, we operate across multiple Brazilian states and also in Asunción, Paraguay. We have over 800 employees distributed across 170 units and offices in São Paulo (SP) and Tubarão (SC). Our mission is to care for people, empowering them to enjoy life to the fullest! **WE ARE BUILT BY AND FOR PEOPLE** ***At Vialaser, Being Is Power!*** At Vialaser, we respect who you are and value your talent. We believe in the power of people, the strength of diversity, collaboration, freedom, autonomy, and innovation. We value technology, quality of life, and each individual’s potential to become their best self every day. We believe in the power of what we can achieve together! **Do you share these values? Then come show your power with us!**
João Silva
Indeed · HR
João Silva
Indeed · HR
