**About Umicore** Reducing harmful vehicle emissions. Recycling used metals. Enhancing future vehicles. As a global materials and technology group, we are pioneers in sustainability approaches to deliver essential products and solutions for our customers' daily lives. Our goal is global leadership in materials for clean mobility and recycling, turning our sustainability approach into an even greater competitive advantage. However, we know we cannot stand still. We know we need to find new ways of working, discover new solutions, and develop new ideas. That’s why we invest heavily in research and development. That’s why we strive so hard to tackle increasingly challenging goals. That’s why we seek a collaborative environment where everyone can succeed. That’s why we look for talented individuals to shape our tomorrow by paving the way today. In an environment like this, imagine what you could achieve? **About the Quality Department** A wide range of applications. Umicore specializes in developing products and processes based on precious metals such as gold, silver, and platinum. These materials enable our customers to produce fine jewelry components, coins, high-purity glass, and industrial catalysts. Umicore also enables sustainable and responsible supply of these metals by offering closed-loop recycling solutions to our customers. To fully leverage these materials, we cannot remain static. We must find new ways of working, discover new solutions, and develop new processes. And this is where you come in. **What You Will Do** Provide technical support to business units in implementing, controlling, and monitoring product and process quality requirements, customer requirements, application, and training on quality tools; perform technical analysis of internal and customer failures/issues (complaints), manage non-conformities with suppliers (domestic and international), prepare technical reports, and monitor, analyze, and propose corrective and/or improvement actions for products and processes to ensure compliance with organizational/customer quality standards. Your key responsibilities will include: * Raw material receipt (analysis of supplier certificates, SAP releases, communication with suppliers); * Preparation and revision of product Control Plans according to Engineering specifications (SAP); * Implementation of quality tools such as: PPAP, FMEA, SPC, R\&R studies, and others; * Development of Inspection Plans for products across various production areas; * Ensure that quality requirements, especially those defined by customers, are known, understood, and aligned across all operational areas; * Customer Complaint Management; * Technical failure/non-conformance analysis in collaboration with Engineering and Production; * Preparation of general technical reports, complaint reports, and others; * Conduct second-party audits at critical suppliers; * Develop solutions through experimental studies and measurements to ensure full execution and process optimization; * Monitoring and technical support to processes across various BUs; * Implementation and management of SPC (Statistical Process Control); * Identification of process improvement opportunities focused on customer satisfaction, cost reduction, product quality excellence, etc. (form cross-functional improvement teams, plan, coordinate, implement, and report results); * Technical support for process quality audits (direct support to technicians, preparation and review of instructions and checklists, support in addressing identified failures, follow-up actions with relevant parties, etc.); * Handling of raw material non-conformities; * Management of derogations, submission to customers, internal communication, releases, etc.; * Delivery of technical quality trainings (capability building, awareness, and dissemination of quality culture); * Customer documentation/requests (related to products); * Monthly update of customer complaint indicators; * Control, segregation, and monitoring of non-conforming materials and products; * Communicate effectively at all levels of the organization. **Who We Are Looking For** Bachelor's degree completed: Engineering, Technologist in Quality Management, or related fields. Postgraduate degree in Production Engineering, Quality, or related fields is desirable; Intermediate level English (conversation and writing); Experience in metallurgical and/or chemical processes; Experience in customer feedback handling; Experience in problem resolution with suppliers; Experience in compliance routines and audits; Quality Auditor and/or QMS training, 5S Program, Quality Tools: Training Facilitator, Metrology, FMEA/Control Plan, SPC. **Desirable Differentiators:** Advanced Excel or Power BI; SAP system; Lead Auditor certification; ISO 9001; Metrological reliability; PPAP; R\&R. **What We Offer** Our goal is to lead the way—not only for our customers but also for our employees. That’s why we strive to create a collaborative environment where everyone can succeed, promoting a culture of idea sharing, capability development, and career advancement. We are committed to building an inclusive culture that offers equal opportunities to all, regardless of background. As expected from a global leader, we also reward your contribution with competitive salaries and benefits. With all this and much more, imagine what you could achieve? **Diversity and Inclusion** At Coimpa, we are committed to building an inclusive and diverse workplace that provides equal opportunities for everyone. We hire regardless of religion, race, nationality, ethnicity, cultural origin, social group, disability, sexual orientation, marital status, or political opinion. We value each individual's uniqueness and believe that diversity of thought helps us find the right solutions in a competitive and dynamic environment. After all, diverse teams contribute to more creative and innovative environments and ensure the well-being of our employees, making Coimpa a great place to work. If you share our values, apply now to join our team! If our experience can help create cutting-edge platinum solutions, **IMAGINE, WHAT COULD YOU DO?**