POST-SALES

Description

Job Summary: Professional responsible for customer support and relationship management, sales and contract renewal, ensuring service quality and maintenance of the client portfolio. Key Highlights: 1. Frequent customer support and relationship management 2. Upselling and contract renewal 3. Focus on empathetic and ethical customer service Customer Service and Sales Executive \- Claro Empresas DESCRIPTION RESPONSIBILITIES Provide support and maintain frequent customer relationships Conduct upselling and contract renewal activities with a focus on commercial targets Ensure service quality and maintenance of the PJ (legal entity) client portfolio Monitor churn, pre-churn, and port-out, and open service protocols REQUIREMENTS Completed high school education (verified) Intermediate computer skills Proven experience in customer service PROFILE Agility in customer service and negotiations Strong verbal and written communication skills Ability to meet targets and handle performance accountability Ability to manage challenging situations Focus on empathetic and ethical customer service Familiarity with technology and telecommunications **Desirable:** Personal vehicle BENEFITS Salary Transportation allowance or commuting subsidy Meal voucher Corporate SIM card for unlimited calls Performance- and productivity-based incentives Professional growth opportunities Health and dental insurance (optional) **ADDITIONAL INFORMATION:** **Employment type:** CLT (Consolidation of Labor Laws) **Work location:** MANAUS/AM **Work modality:** In-person ABOUT THE COMPANY We are part of one of the world's largest telecommunications groups, dedicated to delivering the best telephony experience to its customers — Claro. Operating across multiple channels — SMEs, stores, and authorized agents (PAP) — our mission is to bring Claro’s universe of possibilities to our customers through excellence in service. We believe diversity complements and strengthens us; therefore, we seek people from all backgrounds to join our successful team! We look for resilient, creative, adaptable, curious individuals eager to tackle diverse challenges in an environment of learning, collaboration, respect, and diversity — where our people have autonomy and are empowered to make decisions. Join DIN SERVICES Group! Authorized Agent for Claro. Authorized Claro Agent since 2016\. ⭐️Among the top 5 Claro Authorized Agents in Brazil We are #1 in SME/NO channel ️\#grupodeeliteclaro