Senior Technical Support

Description

Job Summary: Senior Technical Support professional to handle and resolve hardware, software, and preventive/corrective maintenance issues. Key Highlights: 1. Handle and resolve technical support tickets 2. Perform equipment diagnosis and repair 3. Install and configure software and operating systems Position: Senior Technical Support Description: We are seeking a Senior Technical Support professional responsible for providing technical support to end users, resolving hardware and software issues, performing preventive and corrective maintenance, and other related tasks. Responsibilities: * Handle and resolve technical support tickets * Perform equipment diagnosis and repair * Install and configure software and operating systems * Ensure information and data security * Document technical procedures and solutions Requirements: * Prior experience in technical support * Knowledge of Windows and Linux operating systems * Strong communication skills and ability to work in a team * IT certifications will be considered as a plus