Description
Job Summary:
Responsible for the installation and repair of telephone lines, ADSL services, maintenance of TUPs and TV, responding to technical service calls, and providing user support.
Key Highlights:
1. Installation and repair of telephone lines, ADSL, TUPs, and TV
2. Technical support for corporate and residential customers
3. Preventive and corrective IT maintenance
**Description:**
High school diploma required
Minimum 6 months of experience in this role is desirable.
Knowledge of installation and repair techniques; valid driver's license category B.
NR-6 - PERSONAL PROTECTIVE EQUIPMENT (PPE); NR-7 - OCCUPATIONAL HEALTH MEDICAL CONTROL PROGRAM; NR-18 - WORK CONDITIONS AND ENVIRONMENT IN THE CONSTRUCTION INDUSTRY; NR-10 - SAFETY IN ELECTRICAL INSTALLATIONS AND SERVICES; NR-35 - WORK AT HEIGHTS
Responsible for executing service orders related to installation and repair of telephone lines, ADSL services, and maintenance of TUPs and TV (metallic and fiber-optic networks), applying technical procedures and operator guidelines specific to the region of operation. Operate aerial telephone line processes through installation and repair of telephone lines, conducting tests, laying and removing cables;
Respond to technical service calls from corporate and residential customers by installing and repairing ADSL internet access, repairing subscriber lines and trunks, configuring modems/routers, and restoring basic and advanced configurations of personal computers. Perform TUP services through maintenance and technical testing. Enable cable TV services via antenna installation, configuration, and required testing;
Maintain cable TV services through antenna and cabling tests, component and equipment replacement, and execution of tests and configurations;
Perform FTTH installations and repairs;
Conduct micro-repairs on IT equipment, diagnosing issues and correcting them or performing preventive maintenance;
Provide user support when necessary;
Perform other tasks of similar nature, complexity level, and responsibility.
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