Junior/Plenary Technical Support Analyst

Description

Job Summary: Opportunity for a Junior Technical Support Analyst focused on customer service automation and channel unification, with responsibilities in Linux, Asterisk, and user support. Key Highlights: 1. Omnichannel platform operation and customer service automation 2. Innovative and results-oriented work environment 3. Focus on learning and problem solving Opportunity for a Junior Technical Support Analyst at a company offering omnichannel platform solutions for customer service automation, communication channel unification (e.g., WhatsApp, voice, etc.), team management, and sales volume tracking. **Key Responsibilities:** * Install, configure, and maintain Linux servers with Asterisk; * Create and manage SIP/IAX extensions, trunks, and inbound/outbound routes; * Develop and optimize dialplans (extensions, queues, URAs/IVRs); * Provide technical support to internal and external users (from basic to advanced levels); * Implement integrations with CRM, ERP, and APIs; * Conduct in-person or online training sessions; * Monitor networks, servers, and incidents (24/7 on-call duty\); * Collaborate with development and commercial teams. **Hard Skills Required for This Opportunity:** * Experience in technical support or implementation of VoIP/PABX IP solutions; * Experience in Linux server administration; * Knowledge of: * Asterisk (SIP/PJSIP extensions, queues, IVRs); * Networking and TCP/IP (IP addressing, DNS, routing, gateways). **Preferred Qualifications:** * Familiarity with MySQL/MariaDB databases; * Network security and firewall configuration; * API-based integrations. **Soft Skills Required for This Opportunity:** * Strong desire to learn; * Resilience when facing challenges; * Proactivity to drive initiatives forward; * Team spirit and customer focus; * Discipline to consistently deliver results. If you enjoy solving problems, learning quickly, and growing within an innovative, results-driven environment, this opportunity is for you! Minimum Education: High School Diploma (Secondary Education)