PARKING CONTROLLER

Description

Job Summary: Responsible for monitoring, supervising, and operating parking systems, ensuring order, safety, and proper functioning of the facility. Key Highlights: 1. Monitoring and supervision of parking systems 2. Customer support and guidance in various situations 3. Operation management and equipment maintenance * **JOB MISSION** Responsible for monitoring, supervising, and operating parking systems **PRIMARY RESPONSIBILITIES \- What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the previous shift’s CCTV operator; Guide customers via intercom—upon being called—regarding resolution of issues arising during entry or exit from the parking facility, using informational announcements; Manage key control; Screen service authorization requests; Report shift-related incidents to the Supervisor; Support the Parking team in monitoring and identifying equipment or area-related issues throughout the parking facility. Support opening and closing activities for parking levels and cashier stations, identifying and anticipating potential incidents; Monitor Parking Controllers and valets, verifying area coverage; Report equipment issues—pertaining to the parking system—to Supervisors and technicians, including gates, barriers, APS (Automatic Parking Systems), automatic payment systems (Sem Parar, ConectCar, Veloe, Taggy, Greenpass, etc...); Verify recording, playback, and operational status of all CCTV system components; Perform checklist regarding camera positioning and functionality; Conduct daily CCTV monitoring operations across the entire parking facility; Modulate and transmit messages over the parking facility’s designated radio frequencies; Receive authorization requests from floor posts (e.g., authorization to activate equipment, authorization to access restrooms, etc); Organize garage areas during opening and closing, paying attention to cleanliness of parking equipment and floors; Screen customers at facility entrances during shopping center closed hours; Provide customer assistance and release at barrier gates during equipment or ticket malfunctions; Direct vehicle traffic when all parking spaces are occupied; Facilitate vehicle movement within the garage; Monitor vehicle stay duration in the parking facility after shopping center closure; Assist customers in garages experiencing discharged batteries, flat tires, or requiring locksmith services; Maintain parking signage and isolation measures per briefing instructions / regulations; Replenish/replace cards at barrier gates; Organize and store all signage, isolation, emergency (vehicle suspension carts, jacks, luminous batons), and PPE equipment; Keep the parking storage area organized (cones, chains, barricades, etc); Clean parking equipment (gates, barriers, APS, etc). **OBSERVATIONS** ---------------