Scheduling Consultant - SDR

Description

Job Summary: The Scheduling Consultant - SDR proactively and courteously serves customers, ensuring accurate and efficient appointments to deliver a positive customer experience and achieve company goals. Key Highlights: 1. Proactive and responsive customer service for scheduling services or consultations. 2. Identify patients' needs and offer personalized solutions. 3. Monitor calendar occupancy and optimize available time slots. The Scheduling Consultant \- SDR is responsible for proactively and courteously serving customers, ensuring precise and efficient appointment scheduling, thereby contributing to a positive customer experience and achievement of company goals. * Conduct proactive and responsive customer service for scheduling services or consultations. * Identify patients' needs and offer personalized solutions. * Execute contact cadences via WhatsApp and telephone. * Clarify inquiries regarding services, appointment times, pricing, and other details. * Maintain detailed records of customer interactions in the management system. * Achieve scheduling targets and performance indicators set by the company. * Adhere to established standards and procedures for customer service. * Send appointment confirmations via e\-mail, WhatsApp, or other communication channels. * Monitor calendar occupancy and suggest available time slots to optimize utilization. * Collaborate with other departments to ensure seamless service integration.