Job Summary: Appmax's Customer Support professional drives the growth of B2B partners by mediating interactions and transforming support into strategy. Key Highlights: 1. End-to-end management of B2B partner requests with a strong sense of ownership. 2. Strategic customer support via chat and email, positively impacting the partner experience. 3. Facilitate communication with internal departments to ensure alignment and agility. **OUR WAY OF BEING AND DOING** The Appmax team consists of hands-on individuals who prioritize grit and collaboration above all. Every day, we strive to help digital entrepreneurs sell more—more efficiently and more easily. We draw inspiration from our customers and exist to serve\-them and provide tools that will amplify and maximize their results. If you also want to join this journey with us, apply now and become part of the team! **So, are you ready to build your future with us?** Appmax's Customer Support team plays a direct role in growing our partners. More than resolving requests, we sustain relationships, build trust, and contribute to business-impacting decisions. We are present during routine moments—and especially during critical ones. It is precisely within this context that we transform support into strategy and experience into results. **THIS POSITION IS EXCLUSIVELY FOR PEOPLE WITH DISABILITIES.** **Your key responsibilities will include:** * End-to-end management of B2B partner requests, demonstrating ownership and accountability for resolution. * Delivery of strategic support via chat, e\-mail, and other channels, ensuring quality and a positive impact on the partner experience. * Facilitation of interaction with internal departments (Credit, Risk, Finance, and Product), ensuring alignment and agility in handling matters. * Consultative handling of critical situations, preserving relationships and pursuing retention. * Analysis of support metrics and patterns to identify risks and improvement opportunities, strengthening the impact of Support on the business. * Working in a dynamic environment, managing multiple requests with organization and prioritization. **To succeed in this role, you must have:** * Currently enrolled in or completed a bachelor’s degree. * Excellent verbal and written communication skills, with the ability to conduct difficult conversations empathetically and confidently. * Analytical thinking and problem-solving skills, applied with agility and accountability. * Emotional maturity to handle pressure and sensitive situations. * Organizational skills and fluency in using multiple digital tools simultaneously. * Proficiency in Microsoft Office or G Suite. **At Appmax, our Maxters enjoy:** All necessary equipment and resources to perform their work in-person, hybrid, or remotely. A stipend to cover expenses for those working in hybrid or remote formats. Flexfood—so you don’t need to choose between meal or food allowance. Health and dental insurance. ️ ️ Wellhub. Avus. Starbem. Pharmacy benefits. Transportation allowance. Pet health insurance. ❤️ Life insurance. An environment that fosters development and high performance, featuring monthly performance check-ins, regular 1:1 meetings, continuous feedback practices, PDI tracking, and much more.
João Silva
Indeed · HR
João Silva
Indeed · HR
