SPDM/PAIS is an institution that promotes an organizational culture of Quality, respecting its Mission, Vision, and Institutional Values, and pursuing the growth and consolidation of health services offered and the satisfaction of its customers’ needs and expectations through continuous improvement of its quality management system. **Responsibilities and duties** Support the execution of activities related to administrative and organizational routines, assisting other departments when necessary. **Requirements and qualifications** High school diploma completed Experience in administrative routines and customer service. **Additional information** The **SPDM – Paulista Association for the Development of Medicine** is a non-profit civil association of philanthropic nature, recognized as being of federal, state, and municipal public utility in its headquarters city, respectively by Decrees No. 57,925 of March 4, 1966; No. 40,103 of May 17, 1962; and No. 8,911 of July 30, 1970. The Institution operates at federal, state, and municipal levels, in harmony with national health and education policies, and also functions as an accredited social organization in several states, managing health services and institutions through agreements and management contracts. The Association’s primary directive is its integration into the health system, focusing on disease treatment, prevention, and promotion of primary, secondary, and tertiary health care, strengthening ties with the local community and reaffirming its social commitment to serve all individuals without discrimination. With institutional growth, SPDM has been expanding its scope of action through projects currently under development in Social Assistance and Education. This broad range of activities increasingly consolidates SPDM as a large-scale philanthropic institution seeking economic, social, and environmental sustainability. Its four superintendencies — Hospital São Paulo, Affiliated Institutions, **Programa de Atenção Integral à Saúde (PAIS) [Comprehensive Health Care Program]**, and Education — are managed by highly skilled professionals with outstanding technical expertise. Thus, SPDM contributes effectively to the continuous improvement of services provided by Brazil’s Unified Health System (SUS), aiming primarily to ensure universality and equitable access to health services, essential for citizens’ human and social development. To this end, it combines cutting-edge technology with high-quality medical care delivered by multidisciplinary teams comprising nurses, physical therapists, pharmacists, nutritionists, speech-language pathologists, clinical biochemists, psychologists, technologists, social workers, dentists, and others. **The Comprehensive Health Care Program (PAIS)** began operations in 2001 in the municipality of São Paulo and later expanded to other municipalities and states. Since its inception, **PAIS** has sought, in partnership with public administration, to enhance and consolidate health services offered to SUS users. The Program aims to ensure improvements in population health indicators and quality of life, grounded—among other principles—in comprehensiveness and equity, adopting a strategic vision for health service management defined through a process of continuous improvement. ### **Inclusion** SPDM offers employment opportunities at its hospital units, including career development plans, for people with disabilities. To this end, it periodically publishes recruitment announcements targeting such professionals in major newspapers in São Paulo and in the municipalities where its units are located. **Mission** To promote integrated health actions in partnership with public administration, ethically and humanely benefiting the population, with technical excellence, social and environmental responsibility. **Vision** To be a reference in health service management across all levels of care, ensuring high-quality service delivery to the populations of partner municipalities and states. **Values** * Professionalism * Quality * Social Responsibility * Teamwork * Ethics