Operational Supervisor

Description

Job Summary: Responsible for planning, developing, and organizing operational and administrative activities to ensure service excellence and company profitability. Key Highlights: 1. Lead and supervise branch operations to achieve service excellence. 2. Optimize operational costs and ensure customer satisfaction. 3. Manage fleet, drivers, and ensure compliance with regulations. Operations Supervisor Oversees the operations of the branch where assigned, planning, developing, and organizing operational and administrative activities in accordance with BBM Logística’s established norms and procedures, ensuring excellence in services provided to customers and contributing to the company’s results and profitability. Responsibilities Plan, organize, and supervise branch operational activities and those of agents, within established quality specifications and standards, aiming to ensure achievement of the company’s objectives and targets; \- Systematically monitor and control production performance through analysis of management indicators and problem analysis, proposing necessary plans and actions to ensure achievement of established targets and objectives;\- Control the branch’s vehicle fleet under their responsibility and support its maintenance, ensuring vehicles are in safe operating condition and comply with applicable legislation;\- Ensure customer operation fulfillment by monitoring branch activity execution to meet the collection schedule defined by the customer;\- Evaluate with the customer and define the most suitable vehicle type for each transportation requirement, as well as provide guidance on safety matters;\- Negotiate with the customer new work possibilities in cases of adverse weather conditions, truck breakdowns, or other events affecting transportation progress;\- Interface with customers to secure road clearance in case of truck accidents (owned or third-party) to minimize transport downtime;\- Reduce operational costs while respecting quality, environmental, and safety requirements;\- Ensure excellent customer service, maintain positive relationships, and verify transportation costs, deadlines, and quality to guarantee customer satisfaction and retention;\- Guarantee truck maintenance by monitoring and enforcing scheduled preventive and corrective maintenance;\- Ensure regional and environmental safety to secure required operating permits;\- Manage drivers and control team work schedules to meet the branch’s transportation needs, paying attention to safety, discipline, and applicable legislation;\- Analyze and plan the required fleet size to meet the branch’s demand;\- Adhere to the Code of Ethics and Conduct, and uphold strictest Compliance standards in accordance with all applicable laws, regulatory norms, and internal policies.\- Commitment to fulfilling requirements of reference quality and environmental certifications, such as ISO 9001, ISO 14001, and SASSMAQ.Work Environment BBM Group BBM’s history began over 20 years ago! With commitment, value creation, investment in technology, and strategic thinking, we achieved consistent growth and consolidated ourselves as one of the largest logistics operators in Latin America. We have a diverse, motivated, and creative team that delivers outstanding results to our customers. We heavily invest in employee training and development programs because we recognize people as the company’s most valuable asset and the key driver behind our continuous expansion. Count on us! Join this ever-growing team! Job Type: Permanent CLT Salary: R$4\.400,00 per month Education: * Currently pursuing or having interrupted undergraduate studies (Preferred) Work Location: On-site