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Operations Assistant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelHigh School Diploma

Description

**ACTIVITIES**: * CUSTOMER SERVICE VIA PHONE AND VIRTUAL CHANNELS (WHATSAPP, EMAIL, CHAT, SMS, RECLAME AQUI, FALE CONOSCO; SOCIAL MEDIA, RDR \- BACEN); * MONITORING OF THE QUERO\-QUERO PAG APP; * PROACTIVE CLIENT CONTACT TO RESOLVE SPECIFIC ISSUES; * INTERACTION WITH OTHER COMPANY DEPARTMENTS TO RESOLVE SPECIFIC ISSUES; * ADMINISTRATIVE SUPPORT (VALIDATION OF GUIDELINES AND REPORTS; HANDLING SPREADSHEETS); * IDENTIFY OPPORTUNITIES FOR IMPROVEMENT, WITH A STRONG COMMITMENT TO CUSTOMER PERCEPTION; * ANALYSIS AND MONITORING OF PERFORMANCE INDICATORS FOR SERVICE CHANNELS. **SKILLS**: * ABILITY TO DEVELOP DIAGNOSTICS OR ACTION PLANS; * GOOD COMMUNICATION SKILLS; * INTERPERSONAL RELATIONSHIP SKILLS; * CAPABILITY TO WORK EFFECTIVELY IN TEAMS; * PROFICIENCY IN PRESENTATIONS; * ANALYTICAL MINDSET AND RESULTS ORIENTATION. **QUALIFICATIONS**: * INTERMEDIATE EXCEL; * HIGH SCHOOL DIPLOMA, PURSUING HIGHER EDUCATION; * INTERMEDIATE KNOWLEDGE OF OFFICE SUITE. Minimum Education Level: High School (Secondary Education) * VA * VT * UNIMED * GYMPASS * ODONTO

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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