Concierge

Description

Job Summary: Customer service within an innovative real estate industry ecosystem, focused on solutions shaping the future of the market and the creation of homes and life stories. Key Highlights: 1. Join an innovative real estate industry ecosystem. 2. Contribute to transforming lives and building homes. 3. An environment that values diversity, mutual respect, and care. ### **What Inspires You?** We are more than just a major real estate company—we are an ecosystem dedicated to innovation and solutions shaping the future of the market. Every day, we learn something new, enhance our competencies, and broaden our perspectives. Here, you will find an environment where a sense of belonging is essential. We value diversity, mutual respect, and care for one another. Our commitment to social and environmental responsibility guides our actions, reflecting our care for employees, customers, and partners. If what inspires you is growth, knowledge sharing, and contributing to life transformation through your work, this is the place for you! Join a team of specialists committed to creating unique experiences and helping people fulfill their dreams. Our purpose goes far beyond real estate—it’s about **building homes and life stories!** So, are you ready to join this journey and build the future with us? Come be Guarida—where **everything we do is to help you live better!** ### **Responsibilities and Duties:** * Provide customer service, clarifying doubts and resolving issues within the department’s scope, in accordance with established first-level (N1\) support standards, aiming to ensure customer satisfaction and deliver a positive experience; * Record handled or escalated requests in proprietary systems; * Assist customers accessing virtual services via the company’s website, clarifying common questions; * Clarify customer questions regarding company-provided products, such as Fire & Content Insurance / PET Insurance and others; * Direct customers to specialized support for cases exceeding the scope of responsibilities, ensuring proper routing for issue resolution; * Manage rooms to direct customers; * Register and monitor customer access; * Validate parking agreement tickets. ### **Requirements and Qualifications** * Completed High School education; * Undergraduate studies in progress (desirable); * Prior experience in customer-facing roles; * Basic computer skills: e\-mail, spreadsheets, and written communication. Work Schedule: Monday to Friday, from 8:20 AM to 5:50 PM\. Minimum Education Level: High School (Secondary Education) * Meal Voucher * Payroll-deducted loan * Panvel Card * Cafeteria * Extra salary advance * Bulla Credit Card * Gympass * Dental care * Medical care * Internal employee incentive programs * Corporate University * Commuter Benefit * Food Allowance * “Live Better” Wellness Program * Guarida Academy * Sesc Partnership