Operational Supervisor

Description

Job Summary: Administer and coordinate headquarters operations, guide the team, manage access, and report incidents to ensure smooth site functioning. Key Highlights: 1. General administration of the headquarters and team supervision 2. Customer service and guidance for members, guests, and suppliers 3. Access control, security, and incident management **JOB RESPONSIBILITIES** * Administer the local headquarters located on Av. Nova York in its entirety, guide and supervise the development of the work team, reception desks, security, facilities, tennis courts, and locker rooms; * Provide service and guidance to members, guests, visitors, and suppliers regarding the Club’s rules and regulations; * Report to the departmental management any facts or situations deviating from the normal scope of headquarters activities and routines; * Verify and file parking receipts; * Identify vulnerable points and areas and instruct the team to monitor them; * Perform Club access control; * Review records of irregularities and take necessary actions; * Prepare incident reports; * Control entry and exit of employees, visitors, and vehicles within Club premises; * Substitute reception desk staff during meal breaks, if necessary; * Register, store, locate, and deliver items at the Lost & Found Department; * Review and retrieve recorded images from the CCTV system; * Prepare incident reports for one’s own shift; * Analyze and prepare incident reports concerning parked vehicles; * Perform vehicle maneuvering when necessary; **REQUIREMENTS** Completed undergraduate degree — Business Administration or Management Processes; Customer service training course; Team management training course; Microsoft Office suite training course; **BENEFITS** * Transportation allowance; * Meal or food allowance valued at BRL 750; * Outpatient and dental health insurance extended to dependents; * Discounts at educational institutions; * Life insurance; * Additional day off during the employee’s birth month; * Staff cafeteria; * Rest and relaxation room; * Corporate credit card; * Gympass; * Vidalink; * Pluxee Cuida. **Salary: BRL 4,262.00** Minimum Education Level: Undergraduate Degree