LEVEL 1 TECHNICAL SUPPORT ASSISTANT (Safe2Pay)

Description

Job Summary: A Level 1 customer service and technical support professional responsible for managing tickets, identifying issues, resolving inquiries, and ensuring customer satisfaction. Key Highlights: 1. Multichannel customer service and ticket management. 2. Basic technical support and monitoring of critical cases. 3. Creation and updating of technical processes and participation in meetings. A financial institution is seeking a Level 1 Technical Support Assistant in Cachoeirinha. Safe2Pay is a company offering online payment solutions, facilitating financial transactions for e-commerce and digital businesses. With a focus on security and innovation, the company aims to optimize the purchasing experience for consumers and merchants. **Responsibilities:** Provide customer service through our channels: WhatsApp, Chat, Tickets, Email, and phone. Manage and oversee customer interactions and tickets. Identify issues during customer interactions, analyze critical cases, and resolve inquiries. Escalate critical cases to the responsible team and monitor ticket progress. Analyze data and generate reports upon client request. Proactively collaborate with other Safe2Pay teams to deliver customer-focused initiatives. Provide basic integration support to developers. Deliver high-quality service to Safe2Pay customers to ensure satisfaction targets are met. Create and update technical processes in the team's knowledge base. Participate in internal team alignment meetings. Previous experience as a Junior Technical Support Analyst, Help Desk Assistant, Level 1 Support Technician, or Customer Support Assistant may indicate alignment with some responsibilities of this position. Bachelor's degree in progress. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Profit Sharing * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Birthday Day Off **Additional Information:** * \#UrgentOpening * Contract Type: Hybrid — Hybrid work model. * Candidates from Alvorada, Canoas, Gravataí, or Esteio are also eligible for this position. * Duration: Full-time * Working Hours: Business hours. Monday to Friday.